Customer Experience Champion - Hybrid & Flexible Hours

HQN Ltd; Northwich; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Annual leave 24-29 days

Pension 12% employer contribution

Birthday day off

Health benefits

Employee Assistance Programme

Job summary

Weaver Vale Housing Trust is seeking a Customer Experience Ambassador to join our Customer First Hub on a permanent basis. Working in a hybrid pattern between Gadbrook Park, Northwich, and home, you’ll be the first point of contact for customers, handling inquiries via phone, social media, live chat and in-person visits.

You will proactively improve the customer journey, collaborate with other teams, and help resolve issues at first contact while delivering excellent service aligned to our

Qualifications

• Experience of working in a fast-paced customer contact environment.
• Experience developing strong working relationships with customers and colleagues.
• Experience handling customer feedback at first point of contact.

Responsibilities

• Be the first point of contact for customer inquiries via phone, social media, live chat and face-to-face.
• Respond to queries and resolve issues at first point of contact where possible.
• Support continuous service improvements and collaborate with other service areas.

Skills

Fast-paced environment

Customer relationships

Feedback handling

Education

GCSE English & Maths

Job description

Weaver Vale Housing Trust is seeking a Customer Experience Ambassador to join our Customer First Hub on a permanent basis. Working in a hybrid pattern between Gadbrook Park, Northwich, and home, you’ll be the first point of contact for customers, handling inquiries via phone, social media, live chat and in-person visits.

You will proactively improve the customer journey, collaborate with other teams, and help resolve issues at first contact while delivering excellent service aligned to our