Senior Service Coordinator

Veolia | UK; West of England; On-site; GBP 36,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Financial wellbeing support (Stream)

Discounts on retailers

Health and wellbeing resources

Volunteer day to support community

Training and development opportunities

Job summary

Veolia is seeking a Senior Transport Service Coordinator in Avonmouth to lead daily service delivery, allocate routes and liaise with customers. The role emphasises strong communication, regulatory compliance, and on-site supervision of drivers, with a focus on safe, efficient operations.

You will work 40 hours per week, with occasional Saturdays on a rota and bank holidays for additional pay, and report to the Operations leadership.

Qualifications

• Clear communication with drivers, frontline staff and customers.
• Ability to organise a busy workload and operate at a fast pace.
• UK Driving licence is essential.
• Understanding of transport compliance and WTD.
• Proficient IT skills and ability to adapt to Google operating systems.
• Previous supervisory experience is required.
• Experience in waste/transport/logistics is preferred.

Responsibilities

• Day-to-day management of service delivery and allocation of work to vehicles/routes.
• Communicating with customers and stakeholders and providing status updates.
• Ensure debriefs with front-line staff are completed and actions tracked.
• Support drivers on the route and address issues on-site.
• Report safety concerns and ensure safe operation.

Skills

Driving licence

Communication skills

Workload management

IT skills

Supervisory experience

Transport compliance

Google OS familiarity

Job description

Senior Transport Service Coordinator

Salary: £36,000 - £38,000 per annum with an annual performance bonus (17.5%) plus Veolia benefits and pension

Hours: Monday to Friday, 40 hours per week 8:30am - 5pm + Saturdays on a rota basis and Bank holidays (These are at additional pay)

Location: Avonmouth, BS11 0YB

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you

• 25 days of annual leave
• Access to our company pension scheme
• Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards
• Discounts on everything from groceries to well-known retailers
• Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to
• One paid day's leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing

As the UK leader in resource management, Veolia provides comprehensive waste, water and energy management services to a wide range of industries. In this role you'll contribute to the safe disposal of waste, maximising the potential for recycling and recovery, with a strong focus on exceptional customer service and expertise. This position plays a pivotal role in the delivery of services to our customers. You will work as part of a team, effectively managing daily workloads and logistics for front-line staff and liaising directly with customers, to ensure a first-class service delivery.

Key elements of the role include

• Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes
• Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers
• Managing completion of all debriefs with front-line staff and reporting necessary actions or updates as required
• Face-to-face engagement with drivers, supporting them to address any issues on the route
• Reporting of all safety concerns or container damage and encouraging 'stop the job' if it is deemed unsafe to continue
• Supporting Operations Manager with Veolia legal compliance on-site (WTD, O'licence and transport compliance)
• Being responsible for direct reporting line for all drivers and Service Coordinators

What we're looking for

Essential

• Good communication skills, including communicating with people of all levels, including drivers, frontline employees and customers
• Ability to organise a busy workload and operate at a fast pace
• UK Driving licence
• Able to demonstrate an understanding of transport compliance and WTD
• Experienced IT Skills, and the ability to adapt to Google operating systems
• Previous experience in a supervisory role
• Previous experience operating within a similar industry, waste/transport/logistics

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.