Customer Experience Centre Manager

IWG plc; Guildford; On-site; GBP 24,000 - 40,000; Full time

Job summary

IWG plc in Guildford is seeking a Customer Services Manager to oversee the centre’s performance and deliver exceptional service. You will have autonomy to run the centre as your own business, manage a small team, upsell to customers, and ensure the brand experience is outstanding.

The role focuses on guiding operations, keeping customers satisfied, and promoting a positive, high-energy workplace. You will be responsible for delivering results and maintaining a world-class standard of service.

Qualifications

• Experience leading a small team and delivering against targets.
• Strong customer focus and service orientation.
• Excellent communication and problem-solving skills.

Responsibilities

• Manage all on-site operations and centre performance.
• Lead and develop a small team to deliver world-class customer service.
• Upsell opportunities and provide tours to prospective customers.
• Ensure the centre meets targets and customer satisfaction goals.

Job description

IWG plc in Guildford is seeking a Customer Services Manager to oversee the centre’s performance and deliver exceptional service. You will have autonomy to run the centre as your own business, manage a small team, upsell to customers, and ensure the brand experience is outstanding.

The role focuses on guiding operations, keeping customers satisfied, and promoting a positive, high-energy workplace. You will be responsible for delivering results and maintaining a world-class standard of service.