Customer Experience Lead: Own & Elevate Service

IWG plc; Greater London; On-site; GBP 36,000 - 44,000; Full time

Job summary

IWG plc seeks a Customer Services Manager to run a centre, owning all on-site activities and delivering outstanding customer service. You will lead a small team, upsell to customers, give tours and ensure the centre performs at a high level.

The role focuses on achieving targets, owning the customer experience and representing IWG to guests, with a strong commitment to driving growth and service excellence.

Qualifications

• Experience delivering against targets when leading a small team.
• Experience in a customer-focused centre/store/restaurant env.
• Demonstrates passion, drive, ownership and resilience.

Responsibilities

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.

Skills

Customer service

Team leadership

Upselling

Job description

IWG plc seeks a Customer Services Manager to run a centre, owning all on-site activities and delivering outstanding customer service. You will lead a small team, upsell to customers, give tours and ensure the centre performs at a high level.

The role focuses on achieving targets, owning the customer experience and representing IWG to guests, with a strong commitment to driving growth and service excellence.