Centre Manager, Customer Experience & Growth

Regus; Guildford; On-site; GBP 36,000 - 44,000; Full time

Job summary

Regus in Guildford is seeking a Customer Services Manager to oversee our on-site centre, drive performance and deliver world-class service to every guest.

You will manage day-to-day operations, lead a small team, upsell to customers, give tours, and ensure the centre reflects ownership, resilience and a customer-first mindset. This role sits at the heart of a growing global organisation offering autonomy and career progression.

Qualifications

• Passion for customer care and guest experience.
• Drive to meet targets and develop the centre's performance.
• Resilience to navigate daily challenges and priorities.

Responsibilities

• Oversee all on-site centre operations and performance.
• Lead a small team and ensure a high standard of customer service.
• Upsell to existing customers and convert tours into ongoing engagement.
• Provide tours to prospective customers and promote Regus services.
• Foster ownership of the centre's success and create brand ambassadors.

Skills

Passion

Drive

Resilience

Job description

Regus in Guildford is seeking a Customer Services Manager to oversee our on-site centre, drive performance and deliver world-class service to every guest.

You will manage day-to-day operations, lead a small team, upsell to customers, give tours, and ensure the centre reflects ownership, resilience and a customer-first mindset. This role sits at the heart of a growing global organisation offering autonomy and career progression.