Customer Service Center Lead: Ownership & Growth

Regus; Manchester; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Wellbeing benefits

Incentives

Job summary

IWG is seeking a Customer Services Manager in Manchester to lead our centre's performance with autonomy and the resources to run it like your own business. You’ll be responsible for all on-site operations, ensuring delivery against targets while providing a warm, professional experience for visitors and clients.

The role includes giving tours to prospective customers, upselling to existing clients, and developing a small, engaged team that delivers world-class service so every customer becomes a

Qualifications

• Ideally, you’ve delivered against targets while leading a small, close-knit team.
• Experience running a high-customer-focus site (centre, store, or similar) is a plus.
• What matters most is mindset: passion, drive, ownership and resilience.

Responsibilities

• Being responsible for managing everything on site.
• Rising to challenges and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Ensuring world-class service so customers become brand ambassadors for you and IWG.

Skills

Team leadership

Customer service

Upselling

Commercial awareness

Job description

IWG is seeking a Customer Services Manager in Manchester to lead our centre's performance with autonomy and the resources to run it like your own business. You’ll be responsible for all on-site operations, ensuring delivery against targets while providing a warm, professional experience for visitors and clients.

The role includes giving tours to prospective customers, upselling to existing clients, and developing a small, engaged team that delivers world-class service so every customer becomes a