Centre Manager - Own & Elevate Customer Experience

Regus; Gloucester; On-site; GBP 23,000 - 38,000; Full time

Benefits offered by this job

Incentives and sociable hours

Flexible benefits for wellbeing

Job summary

IWG is seeking a Customer Services Manager to lead a Gloucester-based centre and drive excellent customer service. The role requires a driver with their own car and involves occasional travel to other local centres.

You will be responsible for the overall performance of your centre, including upselling, tours for prospects, and ensuring customers become ambassadors for the brand. As a manager, you will be empowered with autonomy and resources to run the centre like a small business.

Qualifications

• Experience in leading a small team focused on customer service.
• Ability to meet targets and drive centre performance.
• Strong communication and problem-solving skills.

Responsibilities

• Manage all aspects of the centre on site.
• Lead the team to deliver world-class service and meet targets.
• Provide tours to prospective customers and upsell to existing customers.
• Represent the brand and ensure a high-quality customer experience.

Skills

Customer service leadership

Team management

Upselling

Job description

IWG is seeking a Customer Services Manager to lead a Gloucester-based centre and drive excellent customer service. The role requires a driver with their own car and involves occasional travel to other local centres.

You will be responsible for the overall performance of your centre, including upselling, tours for prospects, and ensuring customers become ambassadors for the brand. As a manager, you will be empowered with autonomy and resources to run the centre like a small business.