Customer Experience Center Lead

Regus; Gateshead; On-site; GBP 24,000 - 40,000; Full time

Job summary

IWG is seeking a Customer Services Manager in Gateshead to lead a busy centre and own its performance. You will be responsible for all on-site activity, solve problems, and upsell services while ensuring customers leave as brand ambassadors for you, your team, and IWG.

You will deliver targets with a small team, bring a passion for service, ownership and resilience, and feel at home in a fast-growing global organisation.

Qualifications

• Experience delivering against targets when leading a small, close-knit team.
• Experience running a flexible workspace centre, or a store/restaurant/site with high customer focus.
• Passion, drive, ownership and resilience are essential.

Responsibilities

• Manage all on-site activities and centre performance.
• Address challenges, solve problems, and ensure smooth operations.
• Give tours to prospective customers and upsell where appropriate.
• Ensure customers receive world-class service and become brand ambassadors.

Skills

Customer service

Team leadership

Sales

Communication

Job description

IWG is seeking a Customer Services Manager in Gateshead to lead a busy centre and own its performance. You will be responsible for all on-site activity, solve problems, and upsell services while ensuring customers leave as brand ambassadors for you, your team, and IWG.

You will deliver targets with a small team, bring a passion for service, ownership and resilience, and feel at home in a fast-growing global organisation.