Customer Experience Centre Manager

IWG plc; Greater London; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Incentives and sociable hours

Flexible, personalised workplace perks

Job summary

IWG plc is seeking a Customer Services Manager to lead a busy centre, taking ownership of all on-site activities and driving exceptional customer service. You will manage a small team, deliver against targets, upsell to customers and provide tours to prospects, ensuring every visitor leaves as a brand ambassador for the centre and IWG.

You will work within a fast-growing global organisation, with autonomy and resources to run the centre as your own business, and a focus on delivering great

Qualifications

• Experience of delivering against targets when leading a small, close-knit team.
• Experience running a flexible workspace centre, store, restaurant or site with high customer focus.

Responsibilities

• Manage every aspect on site and take ownership of performance.
• Rise to challenges and solve problems on a daily basis.
• Give tours to prospective customers and upsell to existing customers.
• Ensure customers have world-class service and become brand ambassadors for the centre and IWG.

Job description

IWG plc is seeking a Customer Services Manager to lead a busy centre, taking ownership of all on-site activities and driving exceptional customer service. You will manage a small team, deliver against targets, upsell to customers and provide tours to prospects, ensuring every visitor leaves as a brand ambassador for the centre and IWG.

You will work within a fast-growing global organisation, with autonomy and resources to run the centre as your own business, and a focus on delivering great