Customer Experience Center Manager

IWG plc; Newcastle upon Tyne; On-site; GBP 24,000 - 40,000; Full time

Job summary

IWG is seeking a Customer Services Manager to lead a busy centre and drive performance. You’ll have autonomy to run the site as your own business, with responsibilities spanning on-site operations, problem solving, guest tours and upselling to customers.

The role focuses on delivering outstanding service that turns customers into brand ambassadors for you, your team and IWG. We offer strong induction training, development opportunities and rewards aligned with performance, plus flexible benefits

Qualifications

• Experience delivering against targets in a small, close-knit team.
• Strong customer service and commercial mindset.

Responsibilities

• Manage everything on site and be responsible for centre performance.
• Tackle challenges and solve problems.
• Give tours to prospective customers.
• Upsell to existing customers.
• Ensure world-class service and turn customers into brand ambassadors.

Job description

IWG is seeking a Customer Services Manager to lead a busy centre and drive performance. You’ll have autonomy to run the site as your own business, with responsibilities spanning on-site operations, problem solving, guest tours and upselling to customers.

The role focuses on delivering outstanding service that turns customers into brand ambassadors for you, your team and IWG. We offer strong induction training, development opportunities and rewards aligned with performance, plus flexible benefits