Customer Experience Business Analyst - Hybrid & Pension

West Sussex County Council; Mid Sussex; Híbrido; GBP 57.000 - 61.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

30 days annual leave

Local government pension scheme

Discounts via West Sussex Choices

Descripción de la vacante

West Sussex County Council is seeking an experienced Business Analyst to analyse information, data analytics, and business processes. The role supports the Customer Experience Service and involves hybrid working with occasional travel across West Sussex.

The position offers a fixed term contract/secondment until October 2028 with a salary of £56,874 to £60,771 per annum. Key duties include documenting requirements, delivering programme documentation, and driving process improvements.

Formación

• Post-graduate qualification or equivalent substantial experience.
• Experience in project management with ability to assess progress and oversee changes.
• Skilled in conducting research and data analysis with clear presentation of findings.
• Experience in business process design, testing, verification and validation techniques.
• Ability to translate business requirements into comprehensive specifications.

Responsabilidades

• Deliver Programme/Project documentation on time and to high quality standards.
• Analyze and document business and user requirements, publishing agreed documentation.
• Oversee production of business processes and planned deliverables.
• Encourage and enhance team skills to ensure successful delivery within the Programme/Project team.
• Identify opportunities to reduce non-essential costs while improving efficiency.

Conocimientos

Project management

Data analytics

Business process design

Requirements gathering

Research & analysis

Educación

Post-graduate qualification or equivalent experience

Descripción del empleo

West Sussex County Council is seeking an experienced Business Analyst to analyse information, data analytics, and business processes. The role supports the Customer Experience Service and involves hybrid working with occasional travel across West Sussex.

The position offers a fixed term contract/secondment until October 2028 with a salary of £56,874 to £60,771 per annum. Key duties include documenting requirements, delivering programme documentation, and driving process improvements.