Customer Experience Business Analyst

West Sussex County Council; Mid Sussex; Hybrid; GBP 57,000 - 61,000; Full time

Benefits offered by this job

30 days annual leave

Local government pension scheme

Discounts via West Sussex Choices

Job summary

West Sussex County Council is seeking an experienced Business Analyst to analyse information, data analytics, and business processes. The role supports the Customer Experience Service and involves hybrid working with occasional travel across West Sussex.

The position offers a fixed term contract/secondment until October 2028 with a salary of £56,874 to £60,771 per annum. Key duties include documenting requirements, delivering programme documentation, and driving process improvements.

Qualifications

• Post-graduate qualification or equivalent substantial experience.
• Experience in project management with ability to assess progress and oversee changes.
• Skilled in conducting research and data analysis with clear presentation of findings.
• Experience in business process design, testing, verification and validation techniques.
• Ability to translate business requirements into comprehensive specifications.

Responsibilities

• Deliver Programme/Project documentation on time and to high quality standards.
• Analyze and document business and user requirements, publishing agreed documentation.
• Oversee production of business processes and planned deliverables.
• Encourage and enhance team skills to ensure successful delivery within the Programme/Project team.
• Identify opportunities to reduce non-essential costs while improving efficiency.

Skills

Project management

Data analytics

Business process design

Requirements gathering

Research & analysis

Education

Post-graduate qualification or equivalent experience

Job description

We are seeking an experienced professional to join our team as a Business Analyst, with a focus on accurately analysing information, data analytics, and business processes.

Explore our Careers in the Customer Experience Service campaign page to find out more about our roles, the benefits of working with us, and how you can help deliver outstanding services to our communities.

Salary: £56,874 to £60,771 per annum

Contract Type: Fixed Term Contract/Secondment until October 2028. Final start and end dates will be confirmed with the successful candidate.

Working Pattern: Full-time (37 hours per week)

Location: Tradewinds Business Centre, Bognor Regis

Interview Date: week commencing Monday 23 November 2026.

Internal candidates wishing to apply for this role will be considered for a secondment position. Please can you therefore discuss and agree this with your manager before applying for this position.

Regular attendance at your designated base office is mandatory, alongside home working in line with agreed working arrangements. The role also requires occasional travel to other West Sussex County Council sites across the county. As some locations may not be easily accessible by public transport, flexibility to travel is essential. Pool cars and bikes are available for business use.

Working arrangements will be discussed as part of the recruitment process; however, candidates must be able and willing to meet the hybrid working requirements of the role.

About the job

As a Business Analyst, you will plan, analyse, capture, document, and implement business processes and/or business cases, as well as create requirements documentation or specifications as part of the Programme/Project lifecycle, often under tight deadlines.

There will be some key responsibilities likely to feature in this role, including:

Undertake the successful delivery of the assigned Programme/Project documentation as defined and agreed with the Programme or Project managers, sponsors, or Project Management Office, ensuring it is completed on time and to the highest quality standards.

Analyse and thoroughly document the business and/or user requirements, developing and publishing all agreed-upon documentation.

Oversee the production of business processes and planned deliverables.

Encourage and enhance the skills and capabilities of team members to ensure the successful delivery of assigned work within the Programme/Project team.

Identify opportunities to reduce non-essential costs within the programme/project, while continuously seeking ways to improve efficiency and add value to the service.

If you enjoy working in a fast-paced environment and relish being part of a close-knit team, supporting colleagues to deliver better outcomes for the residents of West Sussex. we want to hear from you!

Required Qualifications and Skills

Post-graduate qualification in a relevant field or equivalent substantial experience demonstrating equivalent knowledge in a related setting.

Experienced project manager with the ability to assess project progress, oversee process redesigns, and implement service changes.

Skilled in conducting research and data analysis, both internally and externally, with the ability to present findings clearly and effectively.

Experience in business process design, testing, as well as verification and validation techniques.

Proven ability to understand business requirements and, through a structured process, model, validate, and translate them into comprehensive business requirement specifications.

For more information on the Key Skills as well as the Qualifications and/or experience required, please download the job description and person specification.

Rewards and Benefits

We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

You will benefit from 30 days annual leave (pro rata for part time) plus the opportunity to buy additional leave and an excellent local government pension scheme

A range of discounts give our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform.

For more information about the wide variety of benefits you can take advantage of please visit our Rewards & Benefits page.

Further Information

The reference number for this role is 278

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to right to work within the UK, satisfactory references, and a health check.

Any candidates wishing to apply for this position, who would require sponsorship can determine the likelihood of obtaining a Certificate of Sponsorship (CoS) for the post by assessing their circumstances against criteria specified on thegov.uk website.

Equity, inclusion, accessibility and diversity is very important to West Sussex County Council. We welcome and encourage applications from people of all cultures, ethnicities, identities, backgrounds and lived experiences, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.

We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application helppage.