Customer Experience Brand Ambassador

ABERCROMBIE AND FITCH; Greater London; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Becoming a Brand Affiliate

Training and Development

Global team culture

Job summary

Abercrombie & Fitch Co. is seeking a Brand Representative to bring our store experience to life in London. You’ll engage customers, help them find products, and maintain a welcoming, well-presented environment across categories while representing our brand authentically.

You’ll support omni-channel tasks, process purchases and returns, and assist with in-store pick-ups and ship-from-store orders, all with a flexible schedule and opportunities for career advancement within our global team.

Qualifications

• Provide warm, welcoming, and attentive service to customers.
• Assist customers in finding products and offering styling guidance across categories.
• Maintain presentation standards and organized sales environment.
• Balance customer engagement with operational tasks and responsibilities.
• Demonstrate reliability with consistent attendance.

Responsibilities

• Provide warm, welcoming, attentive service to all customers.
• Support product replenishment and maintain a clean, organized sales area.
• Process purchases, returns, and exchanges with a friendly checkout experience.
• Assist with omni-channel tasks including Save the Sale, in-store pick-up, and ship-from-store orders.

Skills

Customer service

Customer engagement

Reliability

Attention to detail

Flexibility

Job description

Abercrombie & Fitch Co. is seeking a Brand Representative to bring our store experience to life in London. You’ll engage customers, help them find products, and maintain a welcoming, well-presented environment across categories while representing our brand authentically.

You’ll support omni-channel tasks, process purchases and returns, and assist with in-store pick-ups and ship-from-store orders, all with a flexible schedule and opportunities for career advancement within our global team.