Customer Experience Associate

Sainsbury's; East Midlands; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discount card 10% (15% Fridays/Saturd)

Holiday entitlement (based on hours)

Pension and life cover

Employee share schemes

Retail savings on meals and holidays

Cycle to work / gym access

Job summary

Sainsbury's is looking for a Customer Assistant to deliver friendly, helpful service in a fast-paced store environment. You’ll assist with shelving, picking, and serving customers, while using digital tools to enhance their experience and ensure accurate stock presentation.

You’ll develop product knowledge, thrive in a busy team, and contribute to a welcoming store atmosphere with flexible hours and a focus on customer satisfaction.

Qualifications

• Excellent customer service mindset and communication.
• Ability to work in a physical environment with stock handling.
• Open to learning about products and promotions.
• Comfort with using digital tools to assist customers.

Responsibilities

• Put customers first and make them feel valued with friendly service.
• Assist with shelving, order picking, serving customers, or selling products as needed.
• Utilize digital tools to enhance the customer experience.
• Support stock organisation and keep shelves tidy and well-presented.
• Learn product knowledge to confidently recommend items.

Skills

Friendly attitude

Fast-paced environment

Team player

Flexibility across store

Willingness to learn

Digital tools proficiency

Attention to detail

Job description

Sainsbury's is looking for a Customer Assistant to deliver friendly, helpful service in a fast-paced store environment. You’ll assist with shelving, picking, and serving customers, while using digital tools to enhance their experience and ensure accurate stock presentation.

You’ll develop product knowledge, thrive in a busy team, and contribute to a welcoming store atmosphere with flexible hours and a focus on customer satisfaction.