Customer Experience Assistant - Zero Hours

Oxford Innovation; Upper Heyford; On-site; GBP 16,531 - 22,041; Full time

Benefits offered by this job

Discounts on high street brands

Cycle to work scheme

Induction and buddy system

Job summary

Oxford Innovation Space at Heyford Park is hiring a zero-hours Customer Experience Assistant to welcome visitors, manage reception duties and support events across our network of centres.

This casual, ad-hoc role offers flexible hours to cover holidays and absences, with opportunities to work at other Oxfordshire centres. You’ll thrive in a friendly, service‑driven environment that values initiative and teamwork.

Qualifications

• Welcoming visitors with warmth and professionalism
• Strong IT skills and ability to learn new systems
• Flexible, proactive and team oriented

Responsibilities

• Greet visitors and create a positive first impression
• Manage reception tasks: calls, emails, post and meeting room bookings
• Support events, social media updates and community activities
• Maintain centre operations: supplies, equipment and shared spaces
• Assist with customer needs and provide backup support to the Centre Manager

Job description

At Oxford Innovation Space, we create and manage inspiring workspaces where ambitious businesses can thrive. With over 35 years of experience and a growing network of innovation centres across the UK and Ireland, we support more than 1,000 occupiers across multiple sectors.

We're excited to be recruiting a zero-hours Customer Experience Assistant to join our team at Heyford Park Innovation Centre. Based within a historic former RAF base, the centre provides a vibrant and flexible workspace for a thriving community of businesses across technology, science and professional services.

This is a casual, ad-hoc role, providing cover for holidays, sickness absence and other operational needs. While Heyford Park Innovation Centre will be your main location, there may also be opportunities to work at our other Oxfordshire centres, including Oxford Centre for Innovation, Wood Centre for Innovation, Culham Innovation Centre, Harwell Innovation Centre, Witney Innovation Centre and Grassroots.

Find out more about Heyford Park Innovation Centre here: Heyford Park Innovation Centre, Oxfordshire

This role would suit someone looking for flexible work without the commitment of a full-time or part-time position. There is no obligation on the Company to offer regular work, and no obligation on you to accept any work offered.

What You’ll Be Doing

• Welcome visitors with warmth and professionalism, creating a positive first impression.
• Manage reception duties, including calls, emails, post, and meeting room bookings.
• Support events, social media updates, and community engagement activities.
• Keep the Centre running smoothly by maintaining supplies, equipment, and shared spaces.
• Assist with a variety of customer needs, from booking couriers to recommending local spots.
• Provide backup support to the Centre Manager.

Want the full picture? Please see the attached job description for more details on what the role involves.

What You’ll Bring

• A confident, approachable personality and a natural flair for customer service.
• Strong IT skills and the ability to pick up new systems quickly.
• A proactive, can-do attitude and a keen eye for detail.
• Flexibility and a team spirit - ready to pitch in wherever needed.

Why You’ll Love Working Here

• Salary: Salary of £13.76 per hour
• Perks: Discounts on high street brands, cycle to work scheme, and more.
• Development: Full induction, buddy system, and ongoing learning opportunities.
• Culture: A supportive, inclusive team that values your voice and ideas.
• Purpose: A chance to make a real difference in the lives of entrepreneurs and growing businesses.

We’re Committed to Inclusion

We’re building a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds, experiences, and identities. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply - you might be just the person we’re looking for.

We reserve the right to close the vacancy once we’ve received sufficient applications, so apply early to avoid disappointment.

Got questions? Reach out - we’re happy to chat.