Customer Experience Assistant - Zero Hours

Oxford Innovation Space; Upper Heyford; On-site; GBP 16,000 - 22,000; Part time

Benefits offered by this job

Discounts on high street brands

Cycle to work scheme

Full induction

Job summary

Oxford Innovation Space at Heyford Park Innovation Centre is seeking a zero-hours Customer Experience Assistant to be the friendly first point of contact for visitors and tenants. The casual role covers reception duties, calls, emails, post, and meeting room bookings.

You’ll help with events, community activities, and local recommendations, with flexible hours across our centres in Oxfordshire. This role offers induction, buddy support, and a friendly, proactive team environment.

Qualifications

• Hands-on, people-focused and proactive.
• Confident, approachable personality with a customer‑service mindset.
• Strong IT skills and the ability to pick up new systems quickly.
• Flexible and team-spirited, ready to pitch in where needed.

Responsibilities

• Welcome visitors with warmth and professionalism, creating a positive first impression.
• Manage reception duties, including calls, emails, post, and meeting room bookings.
• Support events, social media updates, and community engagement activities.
• Keep the Centre running smoothly by maintaining supplies, equipment, and shared spaces.
• Assist with a variety of customer needs, from booking couriers to recommending local spots.
• Provide backup support to the Centre Manager.

Skills

Customer service

IT skills

Flexible

Team player

Proactive

Job description

At Oxford Innovation Space, we create and manage inspiring workspaces where ambitious businesses can thrive. With over 35 years of experience and a growing network of innovation centres across the UK and Ireland, we support more than 1,000 occupiers across multiple sectors.

We're excited to be recruiting a zero-hours Customer Experience Assistant to join our team at Heyford Park Innovation Centre. Based within a historic former RAF base, the centre provides a vibrant and flexible workspace for a thriving community of businesses across technology, science and professional services.

This is a casual, ad-hoc role, providing cover for holidays, sickness absence and other operational needs. While Heyford Park Innovation Centre will be your main location, there may also be opportunities to work at our other Oxfordshire centres, including Oxford Centre for Innovation, Wood Centre for Innovation, Culham Innovation Centre, Harwell Innovation Centre, Witney Innovation Centre and Grassroots.

Find out more about Heyford Park Innovation Centre here: Heyford Park Innovation Centre, Oxfordshire

This role would suit someone looking for flexible work without the commitment of a full-time or part-time position. There is no obligation on the Company to offer regular work, and no obligation on you to accept any work offered.

What You’ll Be Doing

As the first and last point of contact for our customers and guests, you’ll:

• Welcome visitors with warmth and professionalism, creating a positive first impression.
• Manage reception duties, including calls, emails, post, and meeting room bookings.
• Support events, social media updates, and community engagement activities.
• Keep the Centre running smoothly by maintaining supplies, equipment, and shared spaces.
• Assist with a variety of customer needs, from booking couriers to recommending local spots.
• Provide backup support to the Centre Manager.

Want the full picture? Please see the attached job description for more details on what the role involves.

What You’ll Bring

We’re looking for someone who’s hands‑on, people‑focused, and proactive. You’ll bring:

• A confident, approachable personality and a natural flair for customer service.
• Strong IT skills and the ability to pick up new systems quickly.
• A proactive, can‑do attitude and a keen eye for detail.
• Flexibility and a team spirit - ready to pitch in wherever needed.

Why You’ll Love Working Here

We offer more than just a job - we offer a place where you can grow, contribute, and be part of something meaningful. Here’s what you can expect:

• Salary: Salary of £13.76 per hour
• Perks: Discounts on high street brands, cycle to work scheme, and more.
• Development: Full induction, buddy system, and ongoing learning opportunities.
• Culture: A supportive, inclusive team that values your voice and ideas.
• Purpose: A chance to make a real difference in the lives of entrepreneurs and growing businesses.

We’re Committed to Inclusion

We’re building a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds, experiences, and identities. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply - you might be just the person we’re looking for.

We reserve the right to close the vacancy once we’ve received sufficient applications, so apply early to avoid disappointment.