Assistant Centre Manager

Oxford Innovation; Newcastle upon Tyne; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Salary £30,162 per annum

25 days’ holiday + bank holidays

Flexible benefits (salary swap for add

Wellbeing days

Employee Assistance Programme

Health resources

Discounts on high street brands

EV leasing

Cycle to work scheme

Full induction and buddy system

Job summary

Oxford Innovation Space is seeking an Assistant Centre Manager for The Catalyst Newcastle to help deliver exceptional service in a dynamic, collaborative environment.

You will support the Centre Manager, ensure safe, efficient operations, manage facilities and contractors, deliver outstanding customer service, assist with marketing and occupancy, and contribute to financial processes and cost control.

Qualifications

• Experience in operational delivery within a service-led workspace.
• Strong communication skills and confidence in engaging with customers and stakeholders.
• Ability to manage compliance, facilities, and financial processes effectively.
• A collaborative approach and flexibility to adapt in a fast-paced environment.

Responsibilities

• Ensure the centre operates safely and efficiently, managing facilities, contractors, and compliance.
• Deliver outstanding customer service and help build a vibrant community of entrepreneurs.
• Support financial processes, including invoicing and cost control, and contribute to commercial success.
• Assist with marketing initiatives, events, and promoting available space to maximise occupancy.
• Maintain high standards across building presentation, health and safety, and operational procedures.

Skills

Operational delivery

Communication skills

Compliance management

Financial processes

Collaborative approach

Job description

At Oxford Innovation Space, we create and manage inspiring workspaces where ambitious businesses can thrive. With over 35 years of experience and a growing network of innovation centres across the UK and Ireland, we support more than 1,000 occupiers across multiple sectors.

The Catalyst isn’t just a building - it’s an award-winning innovation centre bringing together ambitious businesses, researchers and innovators at the heart of Newcastle. We’re excited to announce a vacancy for an Assistant Centre Manager to join our team and help deliver exceptional service at this unique and collaborative environment.

More than just workspace, The Catalyst is home to the National Innovation Centre for Ageing and the National Innovation Centre for Data, creating a dynamic community focused on innovation and discovery. With flexible workspace, specialist facilities, event space and opportunities to collaborate, the Centre helps organisations develop new products, services and ideas that can make a real-world impact.

Find out more about The Catalyst here: The Catalyst Newcastle | Flexible Workspace in Newcastle

What You’ll Be Doing

As Assistant Centre Manager, you’ll play a key role in the day-to-day running of the centre, supporting the Centre Manager and acting as deputy when needed. You’ll:

• Ensure the centre operates safely and efficiently, managing facilities, contractors, and compliance.
• Deliver outstanding customer service and help build a vibrant community of entrepreneurs.
• Support financial processes, including invoicing and cost control, and contribute to commercial success.
• Assist with marketing initiatives, events, and promoting available space to maximise occupancy.
• Maintain high standards across building presentation, health and safety, and operational procedures.

Want the full picture? Please see the attached job description for more details.

What You’ll Bring

We’re looking for someone who’s proactive, organised, and customer-focused. You’ll bring:

• Experience in operational delivery within a service-led or workspace environment.
• Strong communication skills and confidence in engaging with customers and stakeholders.
• Ability to manage compliance, facilities, and financial processes effectively.
• A collaborative approach and flexibility to adapt in a fast-paced environment.

Why You’ll Love Working Here

• Salary: £30,162 per annum, plus flexible benefits package.
• Time off: 25 days’ holiday + bank holidays.
• Flexible benefits: Options to swap salary for extra benefits, including additional holiday.
• Wellbeing: Wellbeing days, Employee Assistance Programme, and health resources.
• Perks: Discounts on high street brands, EV leasing, cycle to work scheme, and more.
• Development: Full induction, buddy system, and ongoing learning opportunities.
• Culture: A supportive, inclusive team that values your voice and ideas.
• Purpose: A chance to make a real difference in the lives of entrepreneurs and growing businesses.

We’re Committed to Inclusion

We’re building a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds, experiences, and identities. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply - you might be just the person we’re looking for.