Hospitality Assistant Zero-Hour

WSH Group; Greater London; On-site; GBP 27,000 - 35,000; Part time

Benefits offered by this job

Free meals on shift

Pension and life insurance

Discounts via Perkbox app

Wellbeing hub

Cycle to work scheme

Job summary

BaxterStorey in London is seeking a friendly Hospitality Assistant for a zero-hours role. You will deliver exceptional service to guests, assist with food and beverage service, and ensure a clean, welcoming environment. The position offers flexible hours to fit availability.

The role emphasizes strong people skills, reliability, and a genuine passion for hospitality in beautiful client spaces across multiple venues.

Qualifications

• Proven customer service experience in hospitality or similar (desirable).
• Excellent communication and interpersonal skills.

Responsibilities

• Greet guests warmly and provide courteous service.
• Assist with food and beverage service while maintaining high presentation and cleanliness.
• Take orders accurately and process payments using till system.
• Maintain a clean and organised work environment in line with health and safety.

Skills

Customer service

Communication

Reliability

Punctuality

Teamwork

Food handling knowledge

Education

Health and safety knowledge

Tools

POS till systems

Job description

Company Description

Title: Hospitality Assistant Zero hours

Location: London

Salary: £16 per hour

Benefits:

• 3 days volunteering days.
• 3 days grandparent leave.
• 24 week’s enhanced maternity leave.
• Secondary career leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke development training.
• Pension and life insurance.
• Discounts available from Perkbox app, from high street shops to holidays & cinema.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.

Are you personable, attentive, and capable of providing exceptional service whilst maintaining a positive approach? Do you want to contribute to the overall customer experience within beautiful client spaces? If so, we would love to welcome all Hospitality Assistants to the heart of hospitality excellence! At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to open our doors to individuals who share our passion for providing genuine hospitality and impeccable service.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Every interaction is an opportunity to create a lasting impression, and we’re looking for a Hospitality Assistant who strives to exceed expectations at every turn.

Job Description

We are seeking a friendly and customer-focused Hospitality Assistant to join our dynamic team in London, United Kingdom. This is a zero-hour position offering flexible working arrangements to suit your availability. You will play a vital role in delivering exceptional service to our guests, ensuring their experience is memorable and enjoyable. The successful candidate will demonstrate strong people skills, reliability, and a genuine passion for hospitality.

• Greet guests warmly and provide courteous service in a professional manner
• Assist with food and beverage service, ensuring high standards of presentation and cleanliness
• Take orders accurately and process payments using our till system
• Maintain a clean and organised work environment, adhering to health and safety regulations
• Support the wider team during busy periods, demonstrating flexibility and adaptability
• Respond promptly to guest requests and resolve any concerns with empathy and efficiency
• Assist with table preparation, clearing, and resetting between services
• Communicate effectively with colleagues to ensure seamless service delivery
• Follow company procedures and policies consistently
• Contribute to a positive and supportive team atmosphere

Qualifications

• Proven customer service experience in a hospitality or similar environment (desirable)
• Excellent communication and interpersonal skills
• Ability to remain calm and professional in fast-paced, demanding situations
• Strong reliability and punctuality
• Flexibility to work varied shifts, including evenings and weekends
• Teamwork and collaboration abilities
• Basic knowledge of food and beverage service (desirable)
• Experience with POS or till systems (desirable)
• Understanding of health and safety practices in food service
• Problem-solving mindset with a customer-focused approach
• Food handling certification or willingness to obtain one (desirable)
• Additional language skills (desirable)

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED& I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.