Customer Experience Assistant - Zero Hours

Oxford Innovation Space; Chippenham; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Discounts on high street brands

Cycle to work scheme

Job summary

Oxford Innovation Space in Chippenham is seeking a Customer Experience Assistant for a zero-hour, flexible role. You’ll be the first and last point of contact for visitors, handling reception duties and inquiries while supporting events and social media updates.

We offer a friendly, inclusive team and opportunities to grow within a network of innovation centres across the UK. This role suits someone seeking flexible work without long-term commitment.

Qualifications

• Experience in customer service preferred.
• Willing to adapt to a flexible, zero-hour role.

Responsibilities

• Welcome visitors with warmth and professionalism.
• Manage reception duties: calls, emails, post, and meeting room bookings.
• Support events and community engagement activities.
• Responsible for daily and monthly social media updates.
• Keep the Centre running smoothly by maintaining supplies, equipment, and shared spaces.
• Assist with a variety of customer needs, from booking couriers to recommending local spots.
• Provide backup support to the Centre Manager and Assistant Centre Manager.

Skills

Customer service

IT skills

Detail oriented

Team player

Tools

IT systems

Job description

At Oxford Innovation Space, we create and manage inspiring workspaces where ambitious businesses can thrive. With over 35 years of experience and a growing network of innovation centres across the UK and Ireland, we support more than 1,000 occupiers across multiple sectors.

Our centres are more than just buildings - they’re buzzing communities of entrepreneurs, creators, and changemakers. We’re excited to be managing the Business Cyber Centre in Chippenham under a new contract and are looking for a zero-hour Customer Experience Assistant to join our team, helping deliver exceptional service at this new addition to the Oxford Innovation Space network.

This role would suit someone looking for flexible work without the commitment of a full-time or part-time position. There is no obligation on the Company to offer regular work, and no obligation on you to accept any work offered.

What You’ll Be Doing

As the first and last point of contact for our customers and guests, you’ll:

• Welcome visitors with warmth and professionalism, creating a positive first impression.
• Manage reception duties, including calls, emails, post, and meeting room bookings.
• Support events and community engagement activities.
• Responsible for daily and monthly social media updates.
• Keep the Centre running smoothly by maintaining supplies, equipment, and shared spaces.
• Assist with a variety of customer needs, from booking couriers to recommending local spots.
• Provide backup support to the Centre Manager and Assistant Centre Manager.

What You’ll Bring

We’re looking for someone who’s hands-on, people-focused, and proactive. You’ll bring:

• A confident, approachable personality and a natural flair for customer service.
• Strong IT skills and the ability to pick up new systems quickly.
• A proactive, can-do attitude and a keen eye for detail.
• Flexibility and a team spirit - ready to pitch in wherever needed.

Why You’ll Love Working Here

We offer more than just a job - we offer a place where you can grow, contribute, and be part of something meaningful. Here’s what you can expect:

• Salary: Salary of £13.76 per hour
• Perks: Discounts on high street brands, cycle to work scheme, and more.
• Development: Full induction, buddy system, and ongoing learning opportunities.
• Culture: A supportive, inclusive team that values your voice and ideas.
• Purpose: A chance to make a real difference in the lives of entrepreneurs and growing businesses.

Got questions? Reach out - we’re happy to chat.

We’re Committed to Inclusion

We’re building a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds, experiences, and identities. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply - you might be just the person we’re looking for.