Customer Experience Apprentice - Train, Upsell & Grow

Stellantis &You; Liverpool; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Employee Car Scheme

Generous Employer Pension Contribution

Employee Assistance Program

Exclusive retail discounts

Job summary

A leading automotive dealer group in Liverpool seeks a passionate customer service representative for a varied role where you will assist customers through their journey. Key responsibilities include guiding customers, quoting service plans, and managing invoices. No automotive experience is necessary; strong communication and organization skills are what matter. The position offers comprehensive training and a positive work environment focused on career development.

Qualifications

• Ability to guide customers through services clearly.
• Strong communication with customers and colleagues.
• Willingness to learn and adapt to new processes.

Responsibilities

• Guide every customer through the Stellantis UK Customer Journey.
• Communicate clearly with customers.
• Estimate repair costs and resolve concerns.

Skills

Customer service passion

Strong organization skills

Communication skills

Job description

A leading automotive dealer group in Liverpool seeks a passionate customer service representative for a varied role where you will assist customers through their journey. Key responsibilities include guiding customers, quoting service plans, and managing invoices. No automotive experience is necessary; strong communication and organization skills are what matter. The position offers comprehensive training and a positive work environment focused on career development.