Service Advisor Apprentice: Customer Experience&Upselling

Nottingham College; Tees Valley; On-site; GBP 9,000 - 13,000; Full time

Job summary

Nottingham College is offering The Chery Apprenticeship Programme designed to train you in customer service and automotive industry basics using advancing technology. It aims to develop your skills while delivering a high standard of customer care throughout every interaction.

You will be the first point of contact for customers entering the dealership, upsell and cross-sell products, book cars in for MOTs and servicing, and coordinate with workshop technicians to update repair times while

Responsibilities

• Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
• Upselling and cross-selling additional products and services
• Booking in cars for MOT's and service
• Liaising with workshop vehicle technicians for updates with vehicle repair timescales
• Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone
• Working to a high level of customer service at all times

Job description

Nottingham College is offering The Chery Apprenticeship Programme designed to train you in customer service and automotive industry basics using advancing technology. It aims to develop your skills while delivering a high standard of customer care throughout every interaction.

You will be the first point of contact for customers entering the dealership, upsell and cross-sell products, book cars in for MOTs and servicing, and coordinate with workshop technicians to update repair times while