Automotive Aftersales Advisor — Elevate Customer Experience

Stellantis &You UK; Liverpool; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Company Car Scheme

Employee discounts on vehicles, parts

Up to 7% employer pension contribution

22-26 days holiday

Health Cash Plan

Training & Development

Share Incentive Plan

Job summary

Stellantis & You UK in Liverpool seeks a Customer Advisor to connect customers with our technicians and to deliver an outstanding aftersales experience across the service journey.

You will welcome customers, advise on servicing and repairs, communicate costs and progress, promote Service Plans and prepare invoices while using our in-house systems to process payments. Training and development are provided as part of our Performance Academy.

Qualifications

• Excellent customer service and communication skills.
• Strong organisation and attention to detail.
• Full UK driving licence.
• Ability to explain information clearly.
• Desire to achieve personal and team goals.
• Previous automotive experience is beneficial but not essential.

Responsibilities

• Welcome and support customers throughout the service and repair process.
• Advise on servicing, maintenance and repair requirements.
• Communicate repair costs, timescales and vehicle progress.
• Promote additional work identified through Vehicle Health Checks.
• Quote and sell Service Plans.
• Prepare invoices and process payments.
• Support customer satisfaction through follow-up contact and feedback.
• Use digital systems and processes effectively.
• Work collaboratively with colleagues to deliver outstanding service.

Skills

Customer service

Communication

Organisation

Attention to detail

Relationship-building

Clear explanations

Job description

Stellantis & You UK in Liverpool seeks a Customer Advisor to connect customers with our technicians and to deliver an outstanding aftersales experience across the service journey.

You will welcome customers, advise on servicing and repairs, communicate costs and progress, promote Service Plans and prepare invoices while using our in-house systems to process payments. Training and development are provided as part of our Performance Academy.