Customer Experience Apprentice

Bsi; Greater London; Hybrid; GBP 18,000 - 21,000; Full time

Benefits offered by this job

27 days annual leave

Health insurance

Pension plan

Life insurance

Car allowance

Income protection

Paid parental leave

Learning and development

Job summary

BSI is seeking a Customer Relations Apprentice in Covent Garden (Hybrid) to join the customer experience team as a first point of contact for customers buying documents online. You will update customer details, help users self-serve on the website, and complete a Level 2 Customer Service Practitioner apprenticeship, expected to finish within 12 months with support from the team.

You will handle inquiries via phone, chat and email, process payments, and ensure accurate CRM records while learning

Qualifications

• Strong customer service orientation and willingness to help customers.
• Excellent written and verbal communication skills.
• Ability to stay calm and professional with challenging queries.
• Proactive and organized with good time management.

Responsibilities

• Handle customer enquiries via phone, chat and email with first-contact resolution.
• Act as a switchboard and transfer calls as needed within the business.
• Process payments, refunds and credits accurately.
• Troubleshoot online shop issues and coordinate with support teams for resolution.
• Maintain accurate customer records in CRM, including accounts, quotes and orders.
• Build positive relationships with customers and internal teams.

Skills

Customer service

Communication

Attention to detail

Education

Level 2 Customer Service Practitioner

Job description

We exist to create positive change for people and the planet. Join us and make a difference too!

Job Title: Customer Relation Apprentice

Location: Covent Garden (Hybrid)

About the role

Are you ready to jumpstart your career at a Globally recognized company?

If so, BSI is looking for a Customer Relations Apprentice to be a part of our customer experience team as one of the first point of contacts for customers.

As a customer service apprentice, you will be responsible for providing support to BSI members and non-members purchasing documents at the BSI online shop, updating their details on our internal systems and helping them self-serve and navigate the BSI websites.

Alongside the role, you will complete a Level 2 Customer Service Practitioner apprenticeship. The qualification is expected to be achieved within 12 months, after which the apprenticeship ends. Throughout your apprenticeship you will be supported by members of the wider team to make sure your time with us is successful.

Responsibilities

• Handle customer enquiries via phone, chat and email aiming for first-contact resolution
• Act as a switchboard to transfer calls throughout the business
• Process credit card payments, refunds and credits
• Troubleshoot BSI online shop issues, ensuring resolution with support if needed
• Maintain accurate customer records in CRM, including account creation, quotes, orders and invoices.
• Build strong relationships with customers and internal teams

To be successful in the role, you will have:

• You are positive, optimistic and have consistent drive for excellence despite obstacles and setbacks.
• You use your initiative to find out more information.
• Excellent attention to detail
• Ability to respond to queries politely and promptly, dealing effectively with challenging situations via email & chat.
• Proactive and organised mindset.
• Ability to prioritize tasks

BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of

• 27-days annual leave
• paid sick leave
• bank holidays
• health insurance
• life insurance
• pension plan with company contribution
• car allowance (dependent on role)
• income protection
• paid maternity leave
• paid paternity leave
• paid parental leave
• adoption leave
• compassionate leave
• paid bereavement leave
• learning and development opportunities
• a wide range of flexible benefits that you can tailor to suit your lifestyle.

Do you believe the world deserves excellence?

We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.

Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust, the Kitemark.

Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company.

If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team, and become part of the BSI family!

D&I Policy

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.

If you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner.

#LI-MM2 #LI-hybrid

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.