Beauty Experience Advisor – Client Service & Ops (London)

LVMH Group; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

SEPHORA University

Employee discount

Birthday day off

Wellbeing platform

Job summary

SEPHORA UK in Brent Cross, London, is seeking a Beauty Advisor to champion our client experience and store operations. You’ll bring a passion for beauty and deliver personalised advice in a welcoming, inclusive environment.

From educating customers on makeup, skincare and fragrance to supporting stock, merchandising and events, you’ll help drive loyalty and sales while upholding SEPHORA’s world‑class service standards.

Qualifications

• Experience in retail, customer service or store operations (cash & stock).
• Strong passion for makeup, skincare and fragrance; product knowledge and application technique helpful.

Responsibilities

• Educate customers on makeup, skincare and fragrance to build confidence and enhance their experience.
• Stay up to date with beauty trends, launches and Sephora’s full product assortment.
• Provide expert, accurate guidance rooted in knowledge across makeup, skincare and fragrance.
• Drive sales by connecting with customers, upselling and promoting Sephora services and loyalty programme.
• Process transactions accurately and maintain a tidy cash area.
• Receive, stock and organise deliveries, supporting stock counts and inventory.
• Replenish stock and maintain visually appealing product displays.
• Assist with visual merchandising updates and promotional displays.
• Collaborate with team members and participate in training and meetings.

Skills

Retail experience

Customer service

Product knowledge

Communication

Job description

SEPHORA UK in Brent Cross, London, is seeking a Beauty Advisor to champion our client experience and store operations. You’ll bring a passion for beauty and deliver personalised advice in a welcoming, inclusive environment.

From educating customers on makeup, skincare and fragrance to supporting stock, merchandising and events, you’ll help drive loyalty and sales while upholding SEPHORA’s world‑class service standards.