Client Experience Advisor - Manchester

SEPHORA; Manchester; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

SEPHORA University training

Employee discount across beauty brands

Birthday day off

Wellbeing platform access

Generous holiday allowance

Birthday off

Job summary

SEPHORA is hiring a Client Experience Advisor to create memorable customer interactions, build lasting relationships, and support the full store journey from service to stock replenishment. You’ll thrive in a fast-paced environment, delivering exceptional service and helping events and promotions come to life.

You’ll join a team that values inclusivity and professional growth, with opportunities to learn through SEPHORA University, employee discounts, and a supportive career path across UK

Qualifications

• Excellent communication and relationship-building skills.
• Ability to engage with people from all backgrounds.
• Willingness to learn and adapt in a fast-paced environment.
• Ability to work evenings, weekends and peak periods.

Responsibilities

• Create memorable customer experiences through genuine conversations and personalised service.
• Build strong relationships that encourage loyalty and repeat visits.
• Support store performance through excellent service and commercial awareness.
• Process transactions accurately and maintain front-of-house efficiency.
• Receive, organise and replenish stock to keep products available.
• Maintain store presentation and visual displays.

Skills

Excellent communication

Relationship-building

Customer service mindset

Organisation

Team player

Flexibility

Stock handling

Physical stamina

Engaging diverse customers

POS operation

Tools

POS systems

Job description

As a Client Experience Advisor, you'll play a key role in creating memorable experiences for every customer who visits our stores. Through genuine conversations and a warm, welcoming approach, you'll build meaningful connections, understand individual needs, and create an environment that keeps customers coming back.

From supporting customers on the shop floor to processing transactions, replenishing stock, maintaining store standards, and bringing exciting in-store events and promotions to life, you'll contribute to every aspect of the customer journey.

If you're passionate about people, thrive in a fast-paced environment, and take pride in delivering exceptional service, you'll find endless opportunities to learn, grow, and make an impact at SEPHORA.

What you’ll be doing…

• Creating memorable customer experiences through genuine conversations and personalised service.
• Building strong relationships that encourage customer loyalty and repeat visits.
• Supporting store performance through excellent service and commercial awareness.
• Processing transactions accurately and maintaining efficient front-of-house operations.
• Receiving, organising, and replenishing stock to ensure products are available for customers.
• Maintaining store standards, presentation, and visual displays.
• Supporting store events, activations, and promotions.
• Working collaboratively with colleagues to achieve team goals.
• Contributing to a welcoming, inclusive environment where everyone feels valued.
• Supporting new store opening and operational activities where required.

What you’ll bring…

We’re looking for people who are passionate about creating great experiences and helping others.

You may come from retail, hospitality, leisure, travel, customer service, healthcare, entertainment, or another people-focused industry, with experience in customer-facing, operational, or stock-focused roles.

• Excellent communication and relationship-building skills.
• Confidence engaging with people from all backgrounds.
• A positive attitude and willingness to learn.
• Strong organisation and attention to detail.
• The ability to work effectively in a fast-paced environment.
• A collaborative approach and team-first mindset.
• Flexibility to work evenings, weekends and peak trading periods.
• The ability to comfortably perform physical tasks, including stock handling and replenishment activities.

Why Join SEPHORA?

At SEPHORA, we believe careers should be as unique as the people who build them.

Joining our talent community opens the door to future opportunities within one of the world's most exciting retail brands. When you join us as, you'll receive comprehensive training, ongoing development, and access to industry-leading learning designed to help you succeed.

As part of SEPHORA and the wider LVMH Group, you'll have opportunities to grow your career across stores, leadership pathways, specialist functions, and future expansion opportunities as we continue to grow across the UK.

Beautiful Benefits at SEPHORA UK

When you join SEPHORA, you’re joining a team that we truly value - and our benefits reflect that. Here’s what you can look forward to:

• SEPHORA University - receive industry‑leading product, customer care and development training to help you grow your skills and your career.
• Allowances tailored to your role and location - including shoes, lunch and more.
• Competitive pay that grows with you - including annual salary reviews based on your performance and our company results.
• Performance‑based commission tied to collective store success.
• A generous employee discount across the world’s best beauty brands.
• A paid day off on your birthday - because you deserve to celebrate!
• Access to a perks and wellbeing platform offering discounts, wellness support, and more.
• Generous holiday allowance, plus the option to buy extra days.
• And more!

Start a beautiful career with us. Together, we belong to something beautiful.

SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.