Guest Experience Specialist

LVMH Group; Manchester; Hybrid; GBP 20,000 - 23,000; Full time

Benefits offered by this job

SEPHORA University training

Staff discount across SEPHORA brands

Competitive pay with annual reviews

Birthday day off

Job summary

SEPHORA UK, part of the LVMH family, is hiring a Client Experience Advisor to create memorable customer journeys on the shop floor. You will engage customers through genuine conversations, process transactions, replenish stock, and help maintain exceptional store standards in a fast-paced environment.

You will participate in events and promotions, building relationships that drive loyalty and repeat visits while contributing to a welcoming, inclusive team atmosphere.

Qualifications

• Excellent communication and relationship-building skills.
• Confidence engaging with people from all backgrounds.
• A positive attitude and willingness to learn.
• Strong organisation and attention to detail.
• The ability to work effectively in a fast-paced environment.
• A collaborative approach and team-first mindset.
• Flexibility to work evenings, weekends and peak trading periods.
• The ability to comfortably perform physical tasks, including stock handling and replenishment activities.

Responsibilities

• Creating memorable customer experiences through genuine conversations and personalised service.
• Building strong relationships that encourage customer loyalty and repeat visits.
• Supporting store performance through excellent service and commercial awareness.
• Processing transactions accurately and maintaining efficient front-of-house operations.
• Receiving, organising, and replenishing stock to ensure products are available for customers.
• Maintaining store standards, presentation, and visual displays.
• Supporting store events, activations, and promotions.
• Working collaboratively with colleagues to achieve team goals.
• Contributing to a welcoming, inclusive environment where everyone feels valued.
• Supporting new store opening and operational activities where required.

Skills

Excellent communication

Relationship-building

Customer service

Team collaboration

Organisational skills

Flexibility

Stock handling

Job description

SEPHORA UK, part of the LVMH family, is hiring a Client Experience Advisor to create memorable customer journeys on the shop floor. You will engage customers through genuine conversations, process transactions, replenish stock, and help maintain exceptional store standards in a fast-paced environment.

You will participate in events and promotions, building relationships that drive loyalty and repeat visits while contributing to a welcoming, inclusive team atmosphere.