Customer Experience Advocate

Nextbase; Caerphilly; On-site; GBP 18,000 - 22,000; Full time

Job summary

Nextbase is seeking an Ambassador to join the Customer Support Contact Team. You will be the first point of contact, resolving queries from start to finish and ensuring customers feel listened, valued and supported. You will use CRM tools, communicate clearly, and collaborate with the team to deliver a positive service experience.

You will thrive in a fast-paced environment, remaining patient and professional with diverse customers while driving customer satisfaction and loyalty.

Qualifications

• Minimum of 1 year in a customer focused environment.
• Excellent relationship-building and interpersonal skills.
• Strong verbal and written communication, adaptable to customers.
• Proven ability to solve problems in a fast-paced environment.
• Empathetic, patient and customer-focused, even with challenging situations.
• Positive, proactive and self-motivated, willing to go the extra mile for customers.
• Calm under pressure and able to adapt to changing priorities.
• Strong organisational skills and ability to prioritise multiple tasks.

Responsibilities

• Be the Voice of Our Brand: Engage with customers through phone, email, and live chat, leaving a lasting positive impression.
• Clear communicator: Provide jargon-free, straightforward solutions with confidence.
• Active Listener: Maintain accurate records in our CRM tools.
• Collaborate and Conquer: Work with the team to hit targets and elevate customer happiness.

Skills

Empathy

Communication

Problem-solving

Active listening

Relationship-building

Multi-tasking

Calm under pressure

Organisational skills

Tools

CRM software

MS Office

Job description

Nextbase is seeking an Ambassador to join the Customer Support Contact Team. You will be the first point of contact, resolving queries from start to finish and ensuring customers feel listened, valued and supported. You will use CRM tools, communicate clearly, and collaborate with the team to deliver a positive service experience.

You will thrive in a fast-paced environment, remaining patient and professional with diverse customers while driving customer satisfaction and loyalty.