Hybrid Customer Experience Ambassador

Weaver Vale Housing Trust; Northwich; Híbrido; GBP 27.000 - 33.000; Tempo integral

Benefícios oferecidos por esta vaga

Generous annual leave

Employer pension scheme 12%

Health cash plan

Resumo da vaga

Weaver Vale Housing Trust is seeking a Customer Experience Ambassador to join our Customer First Hub in Northwich. The role combines frontline contact across telephone, social media, live chat and face-to-face liaison, with flexible days in the office and home working to meet business needs.

You will respond promptly, resolve issues at first contact and help drive continuous service improvements. You will have previous experience in fast-paced customer contact, be adept at building relationships

Qualificações

• Experience in a fast-paced customer contact environment.
• Experience developing strong working relationships with customers and colleagues to ensure an excellent customer experience.
• Experience of handling customer feedback at first point of contact.
• Educated to GCSE 4-9 / A* - C, Maths and English or equivalent level of qualification.

Responsabilidades

• Respond to initial customer enquiries via telephone, social media, live web chat and face-to-face liaison.
• Support continuous service improvements across the Customer Experience teams.
• Work in partnership with other service areas and agencies to achieve high levels of customer care.

Conhecimentos

Customer service

Communication

Relationship building

Formação

GCSE Maths & English

Descrição da vaga

Weaver Vale Housing Trust is seeking a Customer Experience Ambassador to join our Customer First Hub in Northwich. The role combines frontline contact across telephone, social media, live chat and face-to-face liaison, with flexible days in the office and home working to meet business needs.

You will respond promptly, resolve issues at first contact and help drive continuous service improvements. You will have previous experience in fast-paced customer contact, be adept at building relationships