Customer Ambassador

Nextbase; Caerphilly; On-site; GBP 18,000 - 22,000; Full time

Job summary

Nextbase is seeking an Ambassador to join the Customer Support Contact Team. You will be the first point of contact, resolving queries from start to finish and ensuring customers feel listened, valued and supported. You will use CRM tools, communicate clearly, and collaborate with the team to deliver a positive service experience.

You will thrive in a fast-paced environment, remaining patient and professional with diverse customers while driving customer satisfaction and loyalty.

Qualifications

• Minimum of 1 year in a customer focused environment.
• Excellent relationship-building and interpersonal skills.
• Strong verbal and written communication, adaptable to customers.
• Proven ability to solve problems in a fast-paced environment.
• Empathetic, patient and customer-focused, even with challenging situations.
• Positive, proactive and self-motivated, willing to go the extra mile for customers.
• Calm under pressure and able to adapt to changing priorities.
• Strong organisational skills and ability to prioritise multiple tasks.

Responsibilities

• Be the Voice of Our Brand: Engage with customers through phone, email, and live chat, leaving a lasting positive impression.
• Clear communicator: Provide jargon-free, straightforward solutions with confidence.
• Active Listener: Maintain accurate records in our CRM tools.
• Collaborate and Conquer: Work with the team to hit targets and elevate customer happiness.

Skills

Empathy

Communication

Problem-solving

Active listening

Relationship-building

Multi-tasking

Calm under pressure

Organisational skills

Tools

CRM software

MS Office

Job description

As a Nextbase Ambassador within our Customer Support Contact Team, you play a vital role in delivering the exceptional service that defines our brand. Customer experience is at the heart of everything we do, and every interaction is an opportunity to built trust, loyalty and advocacy.

As the first point of contact for our customers, you will take ownership of queries from start to finish, ensuring every customer feels listened to, valued and supported. Whether resolving technical issues, providing product guidance, or simply offering reassurance, your goal is to create a positive and memorable experience with every interaction.

Success in this role requires empathy, patience, clear communication, strong problem-solving skills, and a genuine passion for helping people. We are looking for a confident, customer-focused and detail-oriented individual who is committed to going above and beyond to deliver outstanding service.

Main responsibilities

• Be the Voice of Our Brand: Engage with customers through phone, email, and live chat, leaving a lasting positive impression
• Clear communicator: Jargon free, straightforward solutions, guiding our customers with ease and confidence
• Active Listener: Keep track of the stories and solutions by maintaining accurate records in our CRM tools
• Collaborate and Conquer: Work together with your team to smash targets and elevate customer happiness to new heights

Skills and experience

• Minimum of 1 year of experience of working in a customer focused environment preferred
• Excellent relationship-building and interpersonal skills
• Strong verbal and written communication skills, with the ability to adapt your style to different customers
• Proven ability to solve problems and make sound decisions in a fast-paced environment.
• Empathetic, patient and customer-focused, even when dealing with challenging situations.
• Positive, proactive and self-motivated, with a willingness to go the extra mile for customers.
• Able to remain calm under pressure and adapt to changing priorities.
• Strong organisational skills with the ability to prioritise and manage multiple tasks effectively.

Ways to stand out from the crowd

• Kind-hearted and cool headed: Empathetic and understanding
• Tech proficient: Whether it is CRM software or MS Office, you can use with ease
• Problem-Solver: You love a good challenge and approach problems with a can-do attitude
• On the Tools: Using multiple different tools to enhance our customer experience efficiently
• Eager Learner: You are not just looking for a job; you want to make a difference

Please note this role operates in shift patterns on a rota basis