Customer Experience Advisor — Multi-Channel Support

Diane Sykes; Doncaster; On-site; GBP 21,000 - 27,000; Full time

Job summary

NEXT in Doncaster is seeking Customer Service Advisors to join our Online Home team. You’ll support customers with furniture queries across phone, email, live chat and WhatsApp, delivering friendly, helpful service without sales pressure.

You’ll receive three weeks of onsite onboarding and ongoing mentoring as you transition to online support, with a customer-first mindset and a bias for clear, constructive communication.

Responsibilities

• Handle inquiries across channels including phone, email, live chat, and WhatsApp.
• Provide solutions with autonomy and decisive resolution across cases.
• Resolve issues promptly to a positive resolution and maintain customer trust.

Job description

NEXT in Doncaster is seeking Customer Service Advisors to join our Online Home team. You’ll support customers with furniture queries across phone, email, live chat and WhatsApp, delivering friendly, helpful service without sales pressure.

You’ll receive three weeks of onsite onboarding and ongoing mentoring as you transition to online support, with a customer-first mindset and a bias for clear, constructive communication.