Customer Experience Advisor - Auto Repair

Activate Group Limited; West Stow; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

33 days holiday (incl. bank holidays)

Annual pay review

Quarterly Bonus Scheme up to £450 per/

Personal health cash plan

Enhanced parental pay

Life assurance: 3x basic salary

Free breakfasts and fruit

Birthday surprises

Job summary

Activate Group Limited is seeking a Customer Service Advisor for Activate Accident Repair in Mildenhall. You will be the first point of contact for customers and colleagues, greeting visitors, coordinating courtesy cars, and liaising with the workshop to update repair progress.

The role focuses on delivering excellent customer service, efficient reception duties, handling payments and invoices, and adhering to health and safety policies.

Qualifications

• Strong attention to detail.
• Excellent communication skills in all areas, including by telephone, email and in face-to-face situations.
• Computer literate.
• Ability to understand, implement and review complex processes.
• Proactive.
• Ability to organise time and resources.
• Good time management and prioritisation skills.
• Handling confidential information.

Responsibilities

• Reception duties: greeting customers and providing a positive and welcoming experience.
• Deliver exceptional customer service.
• Coordinate and manage the logistics of a collection/delivery service for a large fleet of courtesy cars.
• Liaise with the workshop to determine repair completion times and delays; relay special instructions from customers.
• Regularly update customers on progress of their repairs.
• Carry out visual inspections to identify accidental damage and avoid uninsured loss.
• Process payments and issue invoices.
• Assist with handling complaints in line with Company policy.
• Adhere to all company policies, procedures and SLAs.
• Ensure compliance with Health and Safety regulations.

Skills

Attention to detail

Clear communication

Telephone skills

Computer literacy

Time management

Organisational skills

Confidentiality

Job description

Activate Group Limited is seeking a Customer Service Advisor for Activate Accident Repair in Mildenhall. You will be the first point of contact for customers and colleagues, greeting visitors, coordinating courtesy cars, and liaising with the workshop to update repair progress.

The role focuses on delivering excellent customer service, efficient reception duties, handling payments and invoices, and adhering to health and safety policies.