Customer Experience Advisor (Temp-to-Perm)

Gap Personnel Limited; Swindon; On-site; GBP 15,000 - 21,000; Full time

Job summary

Gap Personnel Limited is recruiting for a Customer Service Advisor in Swindon (SN25). The role involves handling enquiries across email and phone, supporting orders, deliveries and returns, and resolving issues with accuracy and care.

The ideal candidate will have strong written and spoken English, warehouse experience a plus, and good PC literacy. Training will be provided with potential for permanent placement after probation.

Qualifications

• Experience in customer service is required.
• Excellent written and verbal communication.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Attention to detail.
• PC literate with familiarity of warehouse processes.

Responsibilities

• Deliver a customer-first experience across channels.
• Take ownership of enquiries from first contact to resolution.
• Respond to enquiries via email, phone and other channels.
• Assist customers with order, delivery updates and returns.
• Escalate complex issues as needed while maintaining ownership.
• Contribute to continuous improvement and FAQs.

Skills

Customer service

Communication

Problem solving

Multi-tasking

Attention to detail

MS Office

PC literate

Tools

Microsoft Office

Job description

Gap Personnel Limited is recruiting for a Customer Service Advisor in Swindon (SN25). The role involves handling enquiries across email and phone, supporting orders, deliveries and returns, and resolving issues with accuracy and care.

The ideal candidate will have strong written and spoken English, warehouse experience a plus, and good PC literacy. Training will be provided with potential for permanent placement after probation.