Banking Customer Experience Specialist - Branch & Phone

Banco Santander SA; Glasgow; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Salary £25k base + £500 allowance

8% discretionary bonus

25 days holiday + bank holidays

Private healthcare benefits

Pension scheme

Staff product discounts

Job summary

Santander UK is seeking a Customer Experience Advisor for the Glasgow RG Branch to join our Retail Banking team. The role is 35 hours per week, on a rota basis from 8am to 6pm, Monday to Saturday, in Glasgow.

You will assist customers with transactions, technology, and inquiries, building relationships and delivering excellent service. We value adaptability and a proactive approach; you will grow product knowledge and contribute to a supportive, customer-centric environment with opportunities to

Qualifications

• Proven ability to deliver outstanding customer service either face-to-face or via telephony (Required).
• Ability to communicate effectively with customers to understand their needs (Required).
• Desire to go above and beyond for customers (Preferred).
• Effective teamwork with a flexible, can-do approach (Preferred).
• Open to a broad range of activities beyond standard expectations (Preferred).
• Ability to grow, adapt and change with business needs (Preferred).

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries and servicing.
• Answering customer calls into our contact centre.
• Building relationships and finding solutions for customers.
• Developing knowledge of services and products to help customers.
• Identifying new ways to improve the customer experience.

Skills

Customer service

Communication

Telephony

Teamwork

Flexibility

Adaptability

Job description

Santander UK is seeking a Customer Experience Advisor for the Glasgow RG Branch to join our Retail Banking team. The role is 35 hours per week, on a rota basis from 8am to 6pm, Monday to Saturday, in Glasgow.

You will assist customers with transactions, technology, and inquiries, building relationships and delivering excellent service. We value adaptability and a proactive approach; you will grow product knowledge and contribute to a supportive, customer-centric environment with opportunities to