Customer Experience Advisor – Inbound Support & Resolution

DX Network Services; Sparkwell; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Health plan

Holidays 20 days + bank holidays

Long service recognition

Enhanced maternity & paternity

Company pension scheme

Life assurance

Employee assistance programme

Job summary

DX Freight is seeking a Customer Service Advisor to deliver outstanding service to a wide range of customers across the UK. You will work alongside our operations and account management teams to understand needs and resolve issues quickly and effectively.

You will receive and handle all inbound queries, act within our SLAs, and contribute to a positive customer experience. We offer competitive pay, holidays, pension and health benefits to support your career with DX.

Qualifications

• Excellent communication and problem-solving skills.
• Ability to handle inbound and outbound customer queries.
• Work within SLAs and team environment.
• Attention to detail in resolving account issues.

Responsibilities

• Handle inbound customer queries and resolve issues.
• Collaborate with service centres to fulfill customer requirements.
• Identify escalation issues and act accordingly.
• Support customer accounts and ensure high service delivery.

Job description

DX Freight is seeking a Customer Service Advisor to deliver outstanding service to a wide range of customers across the UK. You will work alongside our operations and account management teams to understand needs and resolve issues quickly and effectively.

You will receive and handle all inbound queries, act within our SLAs, and contribute to a positive customer experience. We offer competitive pay, holidays, pension and health benefits to support your career with DX.