Customer Service Specialist – Delivery & Logistics

Dx Freight; Yelverton; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Health Cash Plan

Holidays (20+ BH)

Long Service Recognition

Maternity/Paternity Leave+

Company Pension

Life Assurance

EAP + 24/7 GP

DX Discounts Portal

Career Progression

Job summary

Dx Freight in the United Kingdom is seeking a Customer Service Advisor to deliver outstanding service to a broad range of customers. You will handle inbound and outbound queries, ensure timely resolutions, and work with operations and account teams to meet client needs.

This role offers structured training, clear progression paths, and a benefits package including health cover, pension and life assurance, with 20 days holiday plus bank holidays.

Responsibilities

• Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
• Action all customer queries in line with the required processes and service level agreements
• Work as part of a team to ensure great customer service delivery - every time
• Engage proactively with service centres to ensure customer requirements are received and actioned
• Recognise and deal with queries, requests and problems in line with our customer account requirements
• Identification and action of escalation issues
• Undertake any other customer account support duties as required

Job description

Dx Freight in the United Kingdom is seeking a Customer Service Advisor to deliver outstanding service to a broad range of customers. You will handle inbound and outbound queries, ensure timely resolutions, and work with operations and account teams to meet client needs.

This role offers structured training, clear progression paths, and a benefits package including health cover, pension and life assurance, with 20 days holiday plus bank holidays.