Customer Experience Advisor - Deliver Delight Daily

DX Network Services; Nursling; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Company Funded Health Cash Plan

Holidays

Long Service Recognition scheme

Enhanced Maternity & Paternity

Company Pension Scheme

Life Assurance

Employee Assistance programme

DX Discounts Portal

Career progression opportunities

Job summary

DX Network Services is seeking a Customer Service Advisor to deliver excellent service to a diverse range of customers across the UK. You will receive inbound inquiries, resolve issues, and work with operational and account management teams to meet customer needs.

Ideal candidates are motivated, customer-focused and able to communicate clearly. The role offers a supportive team environment and opportunities to develop within a leading logistics provider.

Responsibilities

• Action all customer queries in line with the required processes and service level agreements
• Work as part of a team to ensure great customer service delivery - every time
• Engage proactively with service centres to ensure customer requirements are received and actioned
• Recognise and deal with queries, requests and problems in line with our customer account requirements
• Identification and action of escalation issues
• Undertake any other customer account support duties as required

Job description

DX Network Services is seeking a Customer Service Advisor to deliver excellent service to a diverse range of customers across the UK. You will receive inbound inquiries, resolve issues, and work with operational and account management teams to meet customer needs.

Ideal candidates are motivated, customer-focused and able to communicate clearly. The role offers a supportive team environment and opportunities to develop within a leading logistics provider.