Customer Experience Advisor – Hybrid

North Hertfordshire District Council; Letchworth; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

North Hertfordshire District Council is seeking a proactive Customer Service Advisor to join our Customer Services and Client Care team in Letchworth. You will handle enquiries by telephone, letter, social media, email and face to face, logging feedback and resolving as many issues as possible at the point of enquiry across council services such as Council Tax, Housing, Waste and Environmental Health.

We value professionalism, clear communication and adaptability.

Qualifications

• Experience delivering customer service across multiple channels with accuracy.
• Ability to stay calm under pressure and adapt to change.
• Strong attention to detail and effective communication in writing and speech.
• Proficient in using computer systems to log and resolve enquiries.

Responsibilities

• Handle customer enquiries by telephone, letter, social media, email and face to face.
• Log comments, compliments and complaints and resolve enquiries at the point of enquiry.
• Assist across Council Tax, Housing, Waste and Environmental Health and perform administrative tasks as needed.
• Promote a professional image and uphold council standards and procedures.

Skills

Attention to detail

Clear communication

Multitasking

Customer service

Adaptability

Problem solving

Computer literacy

Job description

North Hertfordshire District Council is seeking a proactive Customer Service Advisor to join our Customer Services and Client Care team in Letchworth. You will handle enquiries by telephone, letter, social media, email and face to face, logging feedback and resolving as many issues as possible at the point of enquiry across council services such as Council Tax, Housing, Waste and Environmental Health.

We value professionalism, clear communication and adaptability.