Customer Experience Advisor - Full Time (Maternity Cover)

Everybody Health & Leisure; Holmes Chapel; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Discounted gym membership

Discounted cafe meals

24/7 wellbeing & legal support

Everybody Academy training

Enhanced Pension Scheme

Job summary

Everybody Health & Leisure seeks a Customer Experience Advisor for a full-time maternity cover at Holmes Chapel. Based at Holmes Chapel Community Centre, you will handle electronic and phone enquiries, resolve customer needs, and promote services and campaigns.

You’ll deliver first-class service, build knowledge of the full product range, and support sales campaigns while working in a customer-focused environment. Salary Grade D: £12.86 per hour.

Qualifications

• Experience in a customer-focused role.
• Understanding of leisure management systems.
• Ability to resolve customer enquiries effectively.

Responsibilities

• Take ownership of electronic and phone enquiries to provide solutions.
• Deliver first‑class service to retain and attract customers.
• Build knowledge of full product range and support sales campaigns.

Job description

location_on Location Holmes Chapel Community Centre

work_outline Basis Full time

Job profile for Customer Experience Advisor - Full Time (Maternity Cover) @ Holmes Chapel

Customer Experience Advisor - Full Time (Maternity Cover) @ Holmes Chapel

location_on Holmes Chapel Community Centre 21/09/2026 Customer Experience Advisor - Full Time (Maternity Cover) @ Holmes Chapel Apply online Basis Full time Region Central

Job description

EB102087

Join our team as a Customer Experience Advisor!

Our Customer Service Advisors support customers with enquiries and help promote our products, services and centres.

You’ll take ownership of both electronic and phone enquiries, understanding each customer’s needs and providing clear, friendly and professional solutions.

As part of our Customer Experience Team, you’ll deliver first‑class service that helps retain and attract customers. Based in Holmes Chapel, you’ll build strong knowledge of our full product range and play an active role in promoting services and supporting sales campaigns.

You’ll be approachable, target‑driven and motivated to achieve positive outcomes for customers. With experience in a customer‑focused role and an understanding of leisure management systems, you’ll feel confident handling a wide variety of enquiries and resolving issues effectively.

Salary: Grade D - £12.86 per hour

Location : Holmes Chapel

Hours: Full Time (6 month Maternity Cover until Feb 2027)

Current contact centre opening hours:

Mon–Fri 9am–7:30pm

Saturday 9am–2pm

Sunday 9am–12:30pm.

Closing Date: 21st September 2026

Working at Everybody is a rewarding experience!

• Feel good factor! Help your community stay healthy & active by working in a friendly, fun, and caring environment.
• Access to discounted gym membership after completing three months of regular working hours.
• Discounted food & drink at any of our taste for life café’s.
• 24/7 wellbeing & legal support scheme.
• Extensive training & career support from Everybody Academy – our very own ‘Excellent’ accredited training provider helping you stay “Fit for the Future”
• Enhanced Pension Scheme
• & more !

About Everybody

We’re a fast growing, ambitious Registered Charity – operating 18 leisure centres with 10 cafes & 9 swimming pools across Cheshire East. A not for profit organisation, we’ve a passion for improving health and wellbeing – and our surpluses are reinvested to help the people of Cheshire East live well and for longer.

You’ll be part of a welcoming, active bunch of people who are loyal and care greatly about one another.You might also find we’re a tad competitive (in a friendly way)!

‘Developing our people’ is close to our hearts and we aim to attract and develop the best people to drive our business forward – after all it’s all thanks to our fantastic team that our organisation continues to grow!

Please be aware that all candidates applying for roles within our leisure centres or in health/sports provision are required to undergo aStandard or Enhanced DBS.

As part of this process, you arerequired to declare any informationthat may be disclosed in your DBS checkbeforethe check is initiated. This includesall criminal convictions or cautions, includingtraffic offences.

Any questions? email [e-mail]

Customer Experience Advisor - Full Time (Maternity Cover) @ Holmes Chapel Apply online

Contact us [e-mail]