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Everybody Health and Leisure; Holmes Chapel; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Discounted gym membership

Discounted food & drink

Everybody Academy training

Enhanced Pension Scheme

Disability Confident employer scheme

Job summary

Everybody Health and Leisure in Holmes Chapel is seeking a Customer Experience Advisor on a full-time maternity cover. You’ll handle electronic and phone enquiries, understand customer needs and provide clear, friendly solutions.

Based in Holmes Chapel, you’ll promote our products and centres, support sales campaigns, and deliver first-class service to help retain and attract customers. Salary is Grade D at £12.86 per hour with a varied weekly schedule and DBS checks.

Qualifications

• Experience in a customer-focused role.
• Understanding of leisure management systems.
• Ability to handle a wide variety of enquiries and resolve issues.

Responsibilities

• Take ownership of electronic and phone enquiries.
• Promote services and support sales campaigns.
• Deliver first-class service to retain and attract customers.

Skills

Customer service

Communication

Issue resolution

Tools

Leisure management systems

Job description

Customer Experience Advisor - Full Time (Maternity Cover) @ Holmes Chapel

Join our team as a Customer Experience Advisor!

Our Customer Service Advisors support customers with enquiries and help promote our products, services and centres.

You’ll take ownership of both electronic and phone enquiries, understanding each customer’s needs and providing clear, friendly and professional solutions.

As part of our Customer Experience Team, you’ll deliver first‑class service that helps retain and attract customers. Based in Holmes Chapel, you’ll build strong knowledge of our full product range and play an active role in promoting services and supporting sales campaigns.

You’ll be approachable, target‑driven and motivated to achieve positive outcomes for customers. With experience in a customer‑focused role and an understanding of leisure management systems, you’ll feel confident handling a wide variety of enquiries and resolving issues effectively.

Salary: Grade D - £12.86 per hour

Hours: Full TIme (6 month Maternity Cover until Feb 2027)

Mon–Fri 9am–7:30pm

Saturday 9am–2pm

Sunday 9am–12:30pm.

Closing Date: 21st September 2026

Working at Everybody is a rewarding experience!

Feel good factor! Help your community stay healthy & active by working in a friendly, fun, and caring environment.

• Access to discounted gym membership after completing three months of regular working hours.
• Discounted food & drink at any of our taste for life café’s.
• Extensive training & career support from Everybody Academy – our very own ‘Excellent’ accredited training provider helping you stay “Fit for the Future”
• Enhanced Pension Scheme
• & more !

About Everybody

We’re a fast growing, ambitious Registered Charity – operating 18 leisure centres with 10 cafes & 9 swimming pools across Cheshire East. A not for profit organisation, we’ve a passion for improving health and wellbeing – and our surpluses are reinvested to help the people of Cheshire East live well and for longer.

You’ll be part of a welcoming, active bunch of people who are loyal and care greatly about one another. You might also find we’re a tad competitive (in a friendly way)!

‘Developing our people’ is close to our hearts and we aim to attract and develop the best people to drive our business forward – after all it’s all thanks to our fantastic team that our organisation continues to grow!

Please be aware that all candidates applying for roles within our leisure centres or in health/sports provision are required to undergo a Standard or Enhanced DBS.

As part of this process, you are required to declare any information that may be disclosed in your DBS check before the check is initiated. This includes all criminal convictions or cautions, including traffic offences.

Any questions? email [e-mail]

Proud member of the Disability Confident employer scheme