Branch Banking: Customer Experience Specialist

Banco Santander SA; Lurgan; Remote; GBP 23,000 - 28,000; Part time

Benefits offered by this job

£500 flexible benefit allowance

Pension contributions program

Healthcare benefits

Job summary

Santander UK is seeking a Customer Experience Advisor at the Lurgan branch. This 28-hour-per-week role involves handling in-branch and phone-based interactions, supporting customers with transactions, technology help, and fraud protection.

You’ll join a multi-skilled team in a busy, friendly branch environment and contribute to a high-quality customer experience. The role emphasizes flexibility, strong communication, and problem-solving abilities, with extensive support and a clear progression

Qualifications

• Proven ability to deliver outstanding customer service in face-to-face or telephony settings.
• Strong communication skills to understand customer needs.
• Willingness to be flexible and work across a range of activities.

Responsibilities

• Act as first point of contact in branch or over the phone.
• Assist with day-to-day transactions and customer servicing.
• Answer calls to the contact centre and build customer relationships.
• Develop knowledge of services and products to help customers.

Skills

Customer service

Communication

Teamwork

Flexibility

Problem solving

Job description

Santander UK is seeking a Customer Experience Advisor at the Lurgan branch. This 28-hour-per-week role involves handling in-branch and phone-based interactions, supporting customers with transactions, technology help, and fraud protection.

You’ll join a multi-skilled team in a busy, friendly branch environment and contribute to a high-quality customer experience. The role emphasizes flexibility, strong communication, and problem-solving abilities, with extensive support and a clear progression