Customer Experience Advisor – Finance & Mobility Support

Volkswagen Group; Great Brickhill; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Discretionary 10% bonus

Employer pension 9%

Company car BEV scheme

Private medical insurance (after prob)

Job summary

Volkswagen Group's VWFS UK is seeking a customer service professional to support customers over the phone and by email. You will handle data entry, liaise with internal departments, and ensure compliance with FCA regulations throughout the contract lifecycle.

Key responsibilities include processing end-of-contract options, updating systems, and delivering proactive service with strong product knowledge to uplift customer satisfaction.

Qualifications

• Phone-based customer service experience preferred.
• Understanding of FCA and Consumer Credit Act desirable.
• Strong written and verbal communication.
• Ability to work under pressure and meet deadlines.
• Attention to detail and data accuracy.

Responsibilities

• Respond to enquiries mainly by phone and email.
• Enter and maintain customer data with accuracy.
• Liaise with VWFS departments and understand FCA rules.
• Process end-of-contract options and update systems.
• Provide proactive customer service with product knowledge.

Skills

Phone support

Data entry

Regulatory awareness

Communication skills

Team player

PC literate

Tools

CRM systems

Job description

Volkswagen Group's VWFS UK is seeking a customer service professional to support customers over the phone and by email. You will handle data entry, liaise with internal departments, and ensure compliance with FCA regulations throughout the contract lifecycle.

Key responsibilities include processing end-of-contract options, updating systems, and delivering proactive service with strong product knowledge to uplift customer satisfaction.