Customer Advisor - Waverley

Lorien; City of Edinburgh; Sur place; GBP 20 000 - 23 000; Plein temps

Résumé du poste

Lorien in Edinburgh is seeking a Customer Service Advisor to join our friendly team. You will handle customer queries via phone and email, provide professional support, and ensure records are updated accurately.

You will work collaboratively to resolve issues, show empathy, stay calm under pressure, and prioritise tasks to deliver outstanding customer experiences. A proactive learner with strong communication and attention to detail will thrive in this role.

Qualifications

• Strong communication skills
• Attention to detail
• Empathy and customer-centric mindset
• Ability to stay calm under pressure
• Problem-solving and prioritisation skills

Responsabilités

• Handle customer queries via phone and email.
• Provide professional support and resolve issues efficiently.
• Update systems accurately with customer information.
• Collaborate with colleagues to ensure timely resolution.

Description du poste

Customer Service Advisor - Edinburgh
Are you passionate about delivering outstanding customer service? We're looking for organised, positive, and customer-focused individuals to join our Customer Service team.
You'll handle customer queries via phone and email, provide professional support, update systems accurately, and work collaboratively to resolve issues efficiently. Strong communication skills, attention to detail, empathy, and the ability to remain calm under pressure are essential.
If you're eager to learn, enjoy problem-solving, and can prioritise tasks effectively while delivering excellent customer experiences, we'd love to hear from you.

Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy.