Customer Experience Advisor - Branch & Phone Support

santander; Newry; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible benefit allowance

Discretionary bonus (8%)

25 days holiday + bank holidays

Healthcare benefits

Job summary

Santander UK is seeking a Customer Experience Advisor for the Newry branch. The role involves handling in-branch and phone enquiries, assisting with transactions, and delivering exceptional service to customers.

You’ll work a 35-hour week on a rota, Monday to Saturday, between 8am and 6pm, in a collaborative, multi-skilled environment. You’ll need strong customer service and communication skills, a proactive mindset, and the ability to adapt to a fast-paced banking setting.

Qualifications

• Proven ability to deliver outstanding customer service in person or on telephony.
• Ability to communicate effectively to understand customer needs.
• Willingness to go above-and-beyond for customers.
• Strong teamwork and a flexible, can-do attitude.
• Openness to a broad range of duties outside standard expectations.
• Ability to grow, adapt and respond to changing business priorities.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries and servicing.
• Answering customer calls into our contact centre.
• Building relationships and finding solutions.
• Developing knowledge of Santander services and products to help customers.
• Identifying new ways to improve the customer experience.

Skills

Customer service

Communication

Problem solving

Teamwork

Adaptability

Job description

Santander UK is seeking a Customer Experience Advisor for the Newry branch. The role involves handling in-branch and phone enquiries, assisting with transactions, and delivering exceptional service to customers.

You’ll work a 35-hour week on a rota, Monday to Saturday, between 8am and 6pm, in a collaborative, multi-skilled environment. You’ll need strong customer service and communication skills, a proactive mindset, and the ability to adapt to a fast-paced banking setting.