Customer Service Advisor FTC

Quickline; Kirk Ella; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Pension 5%/5%

Health Cashback

25 days holiday + birthday off

Additional leave purchase option

Life Assurance

Discount scheme

Free on-site parking

Social events

Job summary

Quickline is seeking a Customer Service Advisor to deliver first-class support across email, calls and live chat. This 12-month fixed-term contract is based onsite at Willerby, Hull, and you will be part of a customer-focused team helping customers get great internet.

We value people skills, clear communication and a professional telephone manner, with familiarity with Microsoft 360 and general IT. You’ll own interactions, resolve queries promptly and support initiatives to improve customer

Qualifications

• Proven background in a customer service or customer experience role.
• Professional telephone manner with excellent people skills.
• Familiarity with Microsoft 360 and general IT proficiency.
• Strong attention to detail and effective time management.

Responsibilities

• Deliver first-class customer experiences across email, calls and live chat.
• Take ownership of every interaction and resolve queries efficiently.
• Handle escalated enquiries and complaints to maximise retention.
• Support initiatives to improve customer satisfaction results and recommendations.
• Meet key performance targets within required timelines.

Tools

Microsoft 360

Job description

Customer Service Advisor (12month Fixed Term Contract)

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.

Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for a Customer Service Advisor with excellent communication skills to deliver a first-class customer experiences across email, calls, and live chat.

Could that be you? If helping people gets you out of bed in the morning and solving customer queries puts a smile on your face, we’d love to hear from you!

This role is 12month Fixed Term Contract, based onsite at Willerby, Hull.

Here’s why you’ll love this role…

• Use your natural people skills to stay customer-focused and delight customers.
• Take ownership of every Customer interaction, ensuring all queries are resolved efficiently.
• Handle escalated enquiries and complaints, working to maximise customer retention.
• Support initiatives to improve customer satisfaction results and recommendations.
• Meet key performance targets by delivering exceptional service within required timelines.

Here’s why you’ll be great in this role…

• Proven background in a customer service or customer experience role, ideally within a call centre environment.
• Professional telephone manner with excellent people skills.
• Familiarity with Microsoft 360 and general IT proficiency.
• Strong attention to detail and effective time management.

The benefits…

• Pension – 5% employer / 5% employee contribution.
• Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts.
• 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
• Option to buy or sell up to 5 additional days annual leave
• Enhanced Paternity/Maternity/Adoption leave
• Life Assurance
• High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
• Free Parking on site.
• Regular ‘Lunch & Learns’
• Social Events – Summer and End of Year parties etc.
• Core Value Awards - Regular opportunities to win!

Please note: You must have the right to work in the UK in order to be successfully appointed to this role