Customer Care Specialist - Right First Time Resolutions

Currys; Lincoln; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Performance related bonus

Product discounts on the latest tech

Wellbeing initiatives

Job summary

Currys, the UK's leading tech retailer, seeks a Customer Service Advisor in Warrington on a fixed-term 3-month contract. The role involves supporting customers from start to finish, delivering first-time resolutions, and upholding service standards.

Working 37.50 hours weekly on a rotational shift, with occasional weekend work, we offer a performance-related bonus up to 10% and product discounts on the latest tech. Start date 26 October 2026.

Qualifications

• Excellent communication and listening skills with the ability to build rapport and provide clear, customer-focused solutions.
• Strong problem-solving and conflict resolution skills.
• Effective time management and organisational skills.
• Ability to work in a fast-paced environment and adapt quickly to changing priorities.
• A positive attitude and genuine passion for delivering exceptional customer service.
• Good teamwork skills and a willingness to share knowledge to support team success.
• Experience using PC systems, including Microsoft Office applications.

Responsibilities

• Support customers throughout their journey with Currys, delivering excellent customer service and consistently aiming to exceed customer expectations.
• Take ownership of customer queries and work to deliver right first time resolutions, reducing the need for repeat contact.
• Meet quality standards and contribute to overall customer satisfaction.
• Achieve individual and contact centre performance targets focused on both productivity and quality.
• Identify root causes of customer pain points and take appropriate action to improve the customer experience.
• Place the customer at the heart of every decision and ensure compliance with company policies and current legislation.

Skills

Communication skills

Problem solving

Time management

Teamwork

Customer focus

Tools

Microsoft Office

Job description

Currys, the UK's leading tech retailer, seeks a Customer Service Advisor in Warrington on a fixed-term 3-month contract. The role involves supporting customers from start to finish, delivering first-time resolutions, and upholding service standards.

Working 37.50 hours weekly on a rotational shift, with occasional weekend work, we offer a performance-related bonus up to 10% and product discounts on the latest tech. Start date 26 October 2026.