Customer Experience Advisor

TipTopJob; West Midlands; On-site; GBP 27,000 - 29,000; Full time

Job summary

TipTopJob in Halesowen (B62) is seeking a Customer Service Advisor to provide a professional first point of contact for customers, colleagues and partners, delivering an exceptional experience. You will handle inquiries across web, phone and email, entering data into My Policy systems with high accuracy and processing new accounts.

The role requires strong communication, a proactive approach and the ability to work shifts from 08:30 to 18:30 with weekend rotation.

Qualifications

• Strong communicator with the ability to engage customers.
• Effective decision maker in a fast-paced environment.
• Passion for providing quality customer service.
• Team player who collaborates with colleagues.
• Able to prioritise workloads to meet deadlines.
• Pro-active and well organized, with adaptability.

Responsibilities

• Serve customers across channels (web, phone, email).
• Enter customer data into My Policy systems accurately.
• Validate and process new customer accounts and assist inquiries.
• Maintain up-to-date knowledge of product and service processes.
• Collaborate with peers to share best practices.
• Promote My Policy products to add value and loyalty.
• Provide administrative support for customer accounts and records.
• Maintain high standards of customer service in line with company values.
• Escalate key issues to line manager for better outcomes.
• Ensure compliance and quality in all customer interactions.
• Foster an open, collaborative team culture.
• Support continuous improvement of customer experience and systems.
• Liaise with stakeholders to drive positive change.

Skills

Strong Communicator

Decision making

Team Player

Adaptable

MS Office

Attention to detail

Time management

Job description

TipTopJob in Halesowen (B62) is seeking a Customer Service Advisor to provide a professional first point of contact for customers, colleagues and partners, delivering an exceptional experience. You will handle inquiries across web, phone and email, entering data into My Policy systems with high accuracy and processing new accounts.

The role requires strong communication, a proactive approach and the ability to work shifts from 08:30 to 18:30 with weekend rotation.