Customer Experience Advisor

Richmond Housing Partnership (RHP); Greater London; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Hybrid/flexible working

Pension payments doubled by us up to

29 days annual leave

Enhanced family leave

Healthcare plan

Wellbeing allowance

Job summary

Richmond Housing Partnership (RHP) in London, TW11 8GT, is seeking a Customer Experience Advisor. The role is full-time with a Hybrid pattern (2 days remote). Salary: from £35,140 a year. Posting date: 5 Nov 2026.

Closing date: 20 Nov 2026. This position is based in London and offers hybrid working arrangements. As a Customer Experience Advisor, you will listen to what matters most to customers, translate insights into improvements, and collaborate with teams to shape services that are welcoming

Job description

Benefits

Alongside a competitive salary, we offer a great range of benefits including:

• Pension payments doubled by us, up to a maximum of 11.3%
• 29 days annual leave plus bank holidays
• Enhanced family leave
• Simply Health level 5 healthcare plan
• Generous annual wellbeing allowance

Our full list of benefits can be found further down this page.

Who we’re looking for:

You’ll listen to what matters most to customers, understand their experiences and work with colleagues to turn those insights into real improvements. You’ll be a bridge between feedback and change, helping us shape services that are easier, more welcoming, and genuinely responsive.

By working collaboratively with other teams across RHP Group you’ll identify opportunities to improve the experiences for our customers. You’ll represent the customer voice, making sure their perspective shapes how we deliver our services.

By providing clear, empathetic, and solution-based communication to customers and internal teams throughout the complaint process, you’ll show your strong interpersonal and communication skills, with a customer-first mindset that role models our values and demonstrates inclusive behaviours, respecting and embracing difference and listening to other people’s unique perspective.

When we're hiring, we look for people who connect with our KOSMIHC values:

• We know our stuff

Proud member of the Disability Confident employer scheme

Customer Experience Advisor

Company: Richmond Housing Partnership (RHP) Salary: from £35,140 a year Hours: Full-time Location: London, TW11 8GT Working pattern: Hybrid - 2 days remote Job type: Permanent Posting date: 5 Nov 2026 Closing date: 20 Nov 2026

Summary

What we offer:

Alongside a competitive salary, we offer a great range of benefits including:

• Hybrid/flexible working
• Pension payments doubled by us, up to a maximum of 11.3%
• 29 days annual leave plus bank holidays
• Enhanced family leave
• Simply Health level 5 healthcare plan
• Generous annual wellbeing allowance

Our full list of benefits can be found further down this page.

Who we’re looking for:

You’ll listen to what matters most to customers, understand their experiences and work with colleagues to turn those insights into real improvements. You’ll be a bridge between feedback and change, helping us shape services that are easier, more welcoming, and genuinely responsive.

By working collaboratively with other teams across RHP Group you’ll identify opportunities to improve the experiences for our customers. You’ll represent the customer voice, making sure their perspective shapes how we deliver our services.

By providing clear, empathetic, and solution-based communication to customers and internal teams throughout the complaint process, you’ll show your strong interpersonal and communication skills, with a customer-first mindset that role models our values and demonstrates inclusive behaviours, respecting and embracing difference and listening to other people’s unique perspective.

When we're hiring, we look for people who connect with our KOSMIHC values:

• We know our stuff
• We make it happen
• We care

Proud member of the Disability Confident employer scheme

Don’t just find a job, feel it!

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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