Customer Experience Champion

Rendall & Rittner; Manchester; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday

Private medical insurance

Life assurance

Family leave enhancements

Training & development

Sabbaticals

Pension

Employee assistance programme

Discounts across travel, entertainment

Job summary

Rendall & Rittner in Manchester is seeking a Customer Experience Advisor to join our friendly, fast-paced Head Office team. You will deliver a first-class experience for clients and residents, listening carefully, thinking quickly and taking pride in each interaction.

In this role you’ll handle enquiries by phone and email, coordinate with colleagues across the business, and stay calm under pressure while maintaining high standards across channels.

Qualifications

• Previous customer service experience in a fast-paced environment.
• Excellent verbal and written communication skills.
• Able to handle multiple priorities with a calm, proactive approach.

Responsibilities

• Deliver first-class customer service via phone and email.
• Collaborate with colleagues to resolve enquiries promptly.
• Own customer interactions from start to resolution, ensuring nothing falls through the cracks.
• Maintain high standards across all channels.

Skills

Customer service

Communication

Problem solving

Teamwork

Job description

Rendall & Rittner in Manchester is seeking a Customer Experience Advisor to join our friendly, fast-paced Head Office team. You will deliver a first-class experience for clients and residents, listening carefully, thinking quickly and taking pride in each interaction.

In this role you’ll handle enquiries by phone and email, coordinate with colleagues across the business, and stay calm under pressure while maintaining high standards across channels.