Customer Experience Advisor (Temporary) – Redhill

Huntress; Redhill; On-site; GBP 17,000 - 21,000; Part time

Job summary

Huntress in Redhill is seeking a friendly Customer Service Advisor for a temporary assignment. You will handle inbound queries via phone, email and live chat, log calls in the CRM, and coordinate with internal teams to ensure customer needs are met.

The role emphasizes strong communication, accuracy, and the ability to manage multiple tasks under pressure. On-site parking and immediate start are offered, with full training provided.

Qualifications

• Previous experience in a customer service or contact centre role (preferred but not essential)
• Excellent verbal and written communication skills
• Strong attention to detail and problem-solving ability
• Confident using computer systems and standard office software
• Ability to work well under pressure and manage multiple queries at once
• Punctual, reliable, and a great team player

Responsibilities

• Handle inbound customer queries via phone, email, and live chat
• Resolve customer issues efficiently, aiming for first-contact resolution
• Accurately log calls and update customer records on our CRM system
• Liaise with internal departments to ensure customer needs are met
• Process orders, returns, and complaints in line with company procedures
• Maintain a professional and positive manner at all times

Skills

Customer service

Communication

Problem solving

Attention to detail

Team player

Tools

CRM system

Office software

Job description

Huntress in Redhill is seeking a friendly Customer Service Advisor for a temporary assignment. You will handle inbound queries via phone, email and live chat, log calls in the CRM, and coordinate with internal teams to ensure customer needs are met.

The role emphasizes strong communication, accuracy, and the ability to manage multiple tasks under pressure. On-site parking and immediate start are offered, with full training provided.