Customer Experience Advisor

Housing Diversity Network; Leeds; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Experience Advisor to join their Service Improvement Team. In this role, you will be the first point of contact for tenants and residents, addressing a variety of enquiries related to housing services. Your responsibilities will include delivering excellent customer service, handling maintenance requests, and supporting administrative tasks. If you are passionate about making a difference and enjoy working in a collaborative environment, this is the perfect opportunity for you to grow your career within a purpose-driven organization.

Qualifications

• Excellent communication and customer service skills are essential.
• Attention to detail and confidence in using IT systems.

Responsibilities

• Answer incoming calls and handle various customer enquiries.
• Assist with administrative duties including data entry and correspondence.
• Liaise with colleagues to resolve problems effectively.

Skills

Communication Skills

Customer Service Skills

Attention to Detail

IT Systems Proficiency

Job description

Job Summary

• Location:

  Leeds

• Organization:

  Leeds Federated

• Job Type:

  Permanent

• Closing Date:

  02/07/2025

• Reference ID:

  35516

Customer Experience Advisor

Do you enjoy talking to people and helping to solve problems? Are you ready to make a difference with customer interactions?

Leeds Federated is looking for a Customer Experience Advisor to join our Service Improvement Team. As a key member of our customer service team, you’ll be the first point of contact for tenants and residents across our housing services. You’ll handle a range of enquiries from general questions to maintenance and repairs and ensure these are dealt with promptly and accurately. You’ll also support colleagues with essential administrative tasks, helping to keep our services running smoothly and efficiently.

What you’ll do:

1. Answer incoming calls from customers, dealing with a variety of enquiries including housing, repairs, and maintenance.
2. Deliver excellent customer service, providing a professional, polite and helpful service to all customers.
3. Handle customer enquiries relating to responsive repairs including effective computerised and manual administration.
4. Assist with administrative duties including data entry, updating internal databases and correspondence.
5. Liaise and work effectively with colleagues in other teams/departments to resolve problems.
6. Maintain confidentiality and accuracy in all record-keeping and IT systems.
7. Support our continuous improvement culture and participate in service reviews.

What we’re looking for:

• Good communication and customer service skills
• Confidence and clarity when speaking to customers on the phone
• Attention to detail and confidence in using IT systems
• Able to collaborate effectively with colleagues while also working independently on tasks

If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today!

We reserve the right to close this vacancy if we have received a suitable number of applications. Therefore, we advise submitting your application as soon as possible.

Leeds Federated is an equal opportunities employer and promotes diversity in everything we do, welcoming applications from all sections of the community.

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